Intern Digital Support Administrator

VOLVO BUSINESS SERVICES AKTIEBOLAG; Göteborgs kommun; On-site; SEK 45,000 - 55,000; Full time

Benefits offered by this job

Diverse working environment

Competitive package of compensation and benefits

Support for personal development

Job summary

This position thrives in a collaborative and dynamic environment, offering opportunities for personal development. Proficiency in English and a keen interest in IT are key requirements. We welcome applications until the 20th of May.

Qualifications

• Strong interest in IT or technical support environments.
• Understanding of IT Service Management (ITIL) is a plus.
• Fluent in English (written and spoken).

Responsibilities

• Register and track tickets from ServiceNow and vendor reporting systems.
• Coordinate communication between internal teams and vendors.
• Maintain data quality and consistency across systems.
• Identify opportunities for automation and simplification.

Skills

IT interest

Problem-solving mindset

Communication skills

Analytical skills

Detail-oriented

Knowledge of Microsoft Office

Job description

Founded in 1927, the Volvo Group is committed to driving prosperity and shaping the future landscape through sustainable transport, mobility, and infrastructure solutions. By offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Our headquarters are in Gothenburg, Sweden. Volvo Group shares are listed on Nasdaq Stockholm.

Role Overview

Your mission will be to ensure stability, efficiency, and transparency across the support landscape while identifying opportunities to improve, automate, and scale operations. In this role, you will support operational activities across multiple markets, with a strong focus on technical coordination, ticket management, and stakeholder communication. You will also be responsible for supporting the administration of ServiceNow and vendor reporting systems, working closely with global solution engineering teams to monitor and track support tickets across markets. This includes ensuring alignment with customer specifications, environmental conditions, and required standards.

The primary objective of the role is to ensure the effective registration, tracking, coordination, and timely resolution of incidents and service requests originating from ServiceNow and vendor-reported product systems, contributing to stable and transparent service delivery. This position offers a dynamic, international work environment where you will collaborate with highly skilled colleagues and customers across different markets and countries.

Your Future Team

You will join the Solution Engineering Chapter – Retail & Wholesale, reporting to the Chapter Lead, and working alongside a highly skilled and collaborative team driving digital excellence across markets. We operate in a dynamic, fast-evolving environment where innovation, ownership, and teamwork are key to delivering industry-leading customer experiences.

Who are you?

We are looking for someone who is curious, structured, and ambitious, with the drive to grow in a technical and global environment:

• Strong interest in IT, digital operations, or technical support environments
• Understanding of IT Service Management (ITIL) or similar frameworks is a plus
• Highly analytical with a problem‑solving mindset
• Structured, detail‑oriented, and able to manage multiple tasks simultaneously
• Strong communication and collaboration skills across technical and non‑technical audiences
• Comfortable working in international and cross‑functional teams
• Proactive, responsible, and able to work independently with ownership
• Good knowledge of Microsoft Office tools (Excel, PowerPoint, Word)
• Fluent in English (written and spoken)

Key Responsibilities

As part of the chapter, you will:

• Register, review, track, and actively follow up on tickets from ServiceNow and vendor reporting systems
• Coordinate communication between internal teams, vendors, and relevant stakeholders to ensure timely resolution
• Ensure tickets are correctly received, categorized, documented, and progressed according to agreed processes
• Maintain high data quality, consistency, and reliability across support and reporting systems
• Support service transparency and continuous improvement through structured tracking, reporting, and documentation
• Identify opportunities for automation, standardization, and simplification within support and reporting flows
• Contribute to continuous improvement, identifying opportunities for automation and simplification
• Create clear, professional reporting, templets, presentations, and communication materials
• Support broader operational and coordination activities within the chapter

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today! Last Application Date: 20th of May

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on‑site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.