Hybrid IT Operations Engineer - Nordic Support

DS Smith Plc; Mariestads kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Private health insurance

Dental care

Lunch subsidies

Job summary

DS Smith is seeking an IT Operations Engineer to support Swedish sites and a Nordic IT operations team. You will provide 1st–2nd/3rd line IT support, manage user accounts, assist with M365, and help maintain IT infrastructure across offices and manufacturing facilities.

This role offers a hybrid work model with occasional from-home days, travel up to 15% within Sweden, and a chance to grow in a collaborative, international IT environment.

Qualifications

• Knowledge of Windows operating systems and Microsoft 365 products.
• Experience installing and configuring IT hardware and peripherals.
• Understanding of basic networking concepts and incident management processes.
• Familiarity with ticketing systems and ITIL principles.

Responsibilities

• Provide second and third-line IT support to users and resolve hardware/software issues.
• Support IT operations, including network improvements and hardware lifecycle management.
• Assist with Microsoft 365 administration and user account management.
• Document and update technical procedures and user guides; promote IT security compliance.
• Participate in Nordic IT projects and help test deployment activities.

Skills

Windows OS

Microsoft 365

IT hardware

Networking basics

Troubleshooting

Incident management

Ticketing systems

ITIL awareness

Education

Bachelor's degree in Information Technology

Tools

Windows Server

SAP

ERP systems

VPN

Job description

DS Smith is seeking an IT Operations Engineer to support Swedish sites and a Nordic IT operations team. You will provide 1st–2nd/3rd line IT support, manage user accounts, assist with M365, and help maintain IT infrastructure across offices and manufacturing facilities.

This role offers a hybrid work model with occasional from-home days, travel up to 15% within Sweden, and a chance to grow in a collaborative, international IT environment.