Head of Design

Scandic Hotels; Stockholms kommun; On-site; SEK 1,200,000 - 1,800,000; Full time

Job summary

Scandic is seeking a Head of Design to lead and develop the UX/UI design team, shaping digital product decisions early in the lifecycle. You will align design principles with business goals and partner with Product, Tech and CRO to embed customer insights across the organization.

You will create the conditions for your team to thrive, mentor designers, and advocate for high-quality design that drives value throughout Scandic’s digital journey—from booking to the guest experience.

Qualifications

• Experience leading a team of UX/UI or product designers.
• Strong understanding of digital product design and craft.
• Experience with discovery, user research and mapping customer journeys.
• Strong stakeholder management and facilitation with Product, Tech, CRO and business.

Responsibilities

• Coach and support your team in craft and career while joining early product discovery.
• Shape business briefs and establish design principles and ways of working with cross-functional partners.
• Collaborate with Product, Tech and CRO to advocate for customer insight in decisions.
• Define the design direction and create value across Scandic's digital journey from booking to loyalty.

Skills

Team leadership

Digital product design

Design craft

User research

Stakeholder management

Job description

Trib is partnering with Scandic to find a Head of Design who wants to shape the future of digital experiences - and the teams that create them.

The role:
You’ll lead Scandic’s team of UX/UI designers and raise the bar for digital product design across the organization. That means nurturing and developing an experienced design team, bringing design into product decisions early while the problem space is still being defined, setting design principles and vision, and building trust with stakeholders across a large organization while challenging established ways of working.

This is a people leadership role, but you’ll stay close to the work.
You’ll create the conditions for your team to do their best, support their growth and be their strongest advocate.

What you’ll do:
You’ll coach and support your team in both craft and career, while joining early product discovery and helping shape business briefs. You’ll work closely with Product, Tech and CRO, advocate for the customer perspective through research, data and insight, and establish design principles and ways of working together with the team. A big part of the role is also helping the wider organization understand how good design drives both customer and business value.

In other words, you’ll shape how design creates value across Scandic’s entire digital journey, from booking and loyalty to the hotel stay itself.

You’re someone who has:

• Experience leading a team of UX/UI or product designers
• A strong understanding of digital product design and craft
• A background in design, product or product-tech
• Experience with discovery, user research and mapping customer journeys
• Strong stakeholder management and facilitation skills, and has worked closely with Product, Tech, CRO and the wider business

Why this role? Because you:

• Know what ‘great’ looks like and has the confidence to speak up when it isn’t there
• Will lead an experienced, capable team and help them do their best work
• Can’t wait to define the role and direction of design at Scandic

Onsite in Stockholm.
Working language is English

If you have ambitions to develop, we will give you the opportunity to grow in your role. The development opportunities within our organization are endless. We are looking forward to welcoming you to Scandic.