Lead Product Designer

Lendo Group; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Lendo Group is seeking a Lead Product Designer to elevate the user experience across our growing product and tech ecosystem in Sweden. You will lead a small design team, shape design strategy, and collaborate with product, engineering, and operations to drive business outcomes with user-centered craft.

The role emphasizes service design, design systems governance, research-led decision making, and a culture of psychological safety and continuous learning.

Qualifications

• 10+ years in digital product design with leadership experience.
• 3+ years directly managing UX or product designers.
• Expertise in service design and end-to-end journey mapping.
• Strong facilitation and stakeholder management skills.
• Strategic thinker with ability to articulate design value across the org.

Responsibilities

• Lead, mentor and coach a team of 3 UX designers with high craft standards.
• Provide direction through feedback, development talks and career planning.
• Cultivate an inclusive culture with psychological safety and innovation.
• Manage performance and growth per company frameworks.
• Lead service design initiatives and cross-department discovery workshops.
• Collaborate with non-design stakeholders to translate operations into intuitive software.
• Own design strategy, system governance and adoption across touchpoints.
• Champion user research and storytelling to secure buy-in.
• Partner with Product-Tech-Design leadership to align user needs with feasibility and goals.
• Explore AI-driven workflows to accelerate discovery and delivery.

Skills

Design leadership

Service design

Design systems

User research

Cross-functional collaboration

Job description

About The Role

At Lendo, we are on a mission to empower people to make smart, conscious financial decisions. We are entering an exciting growth phase, expanding our offerings to launch new products and help even more people navigate their financial journeys.

We are looking for an experienced Lead Product Designer to join our Product & Tech Sweden team, reporting directly to the Head of Product & Technology Sweden and joining the Product & Tech Leadership Team. In this role, you will lead and mentor our team of 3 UX designers and establish an elevated, user-first design culture across the company. You aren't just managing UI outputs you will champion service design, facilitate cross-departmental alignment, and shape holistic digital experiences that drive both user delight and business value.

As Lead Product Designer, you set the design vision and lead the end-to-end design practice across our ecosystem. You stay close to the daily design reality without micro-managing. You understand operational context, keep track of design deliverables, and step in to help your team navigate blockers, balance priorities, and refine their execution flow.

You combine empowering leadership with high standards for design craft. Whether coaching UX designers in deep problem framing, driving service design initiatives, or actively managing performance, you raise the bar for how design decisions are made across the company. You will be an integral part of the Product & Tech Leadership Team, working within a collaborative product-tech-design triad operating model.

Key Responsibilities

People, Leadership & Culture

• Lead, mentor and coach a team of 3 UX designers, setting high standards for craft, feedback, and continuous learning.
• Provide direction and clear guidance through regular feedback, development talks, and career progression planning.
• Cultivate an inclusive, safe team culture with high psychological safety where innovation and craft excellence go hand in hand.
• Manage performance, individual growth plans, and seniority adjustments in line with company frameworks.

Service Design & Cross-Functional Facilitation

• Lead service design initiatives and facilitate cross-departmental discovery workshops to uncover root problems rather than build feature requests.
• Partner closely with key non-design stakeholders (such as call agent managers and operations) to convert complex operational friction into intuitive software solutions.
• Act as an operational bridge between teams, stakeholders, and departments to resolve friction and align user needs with business value.

Design Strategy & System Leadership

• Articulate the strategic value of a design system, leading its evolution, governance, and adoption to ensure consistency, speed, and quality across all digital touchpoints.
• Champion user research and structured frameworks (such as the Double Diamond), compiling research into compelling narratives that articulate the "why" to secure organizational buy-in.
• Collaborate within the Product-Tech-Design Leadership Team, partnering with Lead Product Managers and Engineering leads to align user needs with technical feasibility and business goals.
• Explore and integrate modern workflows and AI-driven tools across design, prototyping, and front-end collaboration to accelerate discovery, iteration, and delivery.

About You

• Experienced Design Leader: You bring at least 10 years of experience in digital product design, with at least 3 years of direct people management experience leading UX or Product Designers.
• Master of Design Craft & Service Design: You have deep expertise in service design methodologies, end-to-end journey mapping, usability research, and modern frameworks like the Double Diamond.
• Operational & Present: You stay close to the design flow, understand sprint dynamics, and support your team through both high performance and performance management needs.
• Systemic & Strategic Thinker: You look beyond quick feature fixes to understand the broader ecosystem, articulating the strategic value of design systems and scalable user experiences.
• Decisive & Compelling Communicator: You turn complexity into clarity, confidently navigating stakeholder discussions and inspiring teams through research-backed storytelling.

About The Recruitment Process

As part of our recruitment process, we may use psychometric testing through HI Assessments. We also perform a mandatory background check on all final candidates. We will always inform you as a candidate before the check is carried out.

We look forward to your application!