Global Technical Support Engineer - Hybrid, Global Impact

Epiroc; Örebro kommun; Hybrid; SEK 550,000 - 750,000; Full time

Benefits offered by this job

Hybrid work model

Learning & Development programs

Benefits package with bonus

Flexible work culture

Job summary

Epiroc in Örebro invites engineers to join our Global Support Engineers team within Technical Service. You will support service technicians worldwide, collaborate with R&D, Production, and Customer Centers, and help improve products through documentation and training.

The role is office-based with a hybrid work model, requires an engineering degree or equivalent, strong problem-solving, and excellent English; knowledge of Swedish is a plus. Occasional travel may be required.

Qualifications

• Engineering degree or equivalent technical experience.
• Strong technical interest and analytical problem-solving skills.
• Experience or interest in automation, electrification, electrical systems, robotics, mechatronics, or related technologies.
• Excellent communication and collaboration skills.
• The ability to work effectively with multiple stakeholders across different functions.
• Good technical writing skills.
• Professional proficiency in English.
• Knowledge of Swedish is a strong advantage.

Responsibilities

• Providing global technical support for Surface Drilling equipment and systems, primarily through remote channels.
• Investigating, troubleshooting, and resolving complex technical issues with global teams.
• Creating and maintaining technical documentation, including instructions, training materials, system descriptions, and guidance.
• Acting as a key link between Customer Centers, R&D, Production, Purchasing, Suppliers, and other stakeholders.
• Contributing to product improvements, root-cause investigations, and quality initiatives.
• Supporting training activities and sharing technical knowledge across the organization.

Education

Engineering degree or equivalent

Strong technical interest & problem-solving

Automation

Electrical systems

Robotics

Mechatronics

Technical writing

English proficiency

Swedish language (advantage)

Collaboration & communication

Job description

Epiroc in Örebro invites engineers to join our Global Support Engineers team within Technical Service. You will support service technicians worldwide, collaborate with R&D, Production, and Customer Centers, and help improve products through documentation and training.

The role is office-based with a hybrid work model, requires an engineering degree or equivalent, strong problem-solving, and excellent English; knowledge of Swedish is a plus. Occasional travel may be required.