Global Relationship Manager- 2

Genpact; Malmö kommun; On-site; SEK 900,000 - 1,300,000; Full time

Job summary

Genpact is seeking a Global Relationship Manager to lead high-value client relationships in the CPG sector. You will develop GTM strategies, align data-driven promos, and translate executive-level plans into actionable initiatives that deliver growth and client value.

You will collaborate with Sales, Operations, and Digital teams; mentor a skilled team; and drive transformation via process improvements while maintaining a culture of trust and transparency.

Qualifications

• Bachelor’s – Commerce, Economics, Finance
• Master’s – Business Administration, Business Analytics

Responsibilities

• Develop and maintain relationships with CPG sales orgs and create go-to-market strategies.
• Develop data strategies informing promotional planning and execution.
• Lead development of industry insights capabilities to enhance client value.
• Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.
• Project manage the resolution of internal cross-functional client issues, driving timely and effective responses.
• Develop and implement a growth strategy focusing on financial gain and customer satisfaction.
• Promote a culture of trust, respect, and transparency within both the team and client relationships.
• Conduct research to identify new market opportunities and customer needs in deductions recovery, building an efficient recovery process.
• Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.
• Translate high-level strategies into executable plans that drive business success and customer satisfaction.
• Build and manage collateral requirements for client meetings, coordinating with key teams such as Sales, Operations, and Digital.
• Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.
• Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.
• Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Skills

Business Consulting

Client Relations

CRM

Global Business Strategies

Sales Forecasting

Supplier Relationship Management

Education

Bachelor’s – Commerce, Economics, Finance

Master’s – Business Administration, Business Analytics

Job description

Global Relationship Manager

Ready to turn bold ideas into real-world impact?

At Genpact, we lead change in AI and digital innovation. Our AI Gigafactory is an industry-first accelerator that delivers advanced technology solutions to global enterprises, helping them work smarter, grow faster, and transform at scale.

Responsibilities

• Develop and maintain relationships with CPG sales organizations and create effective go‑to‑market strategies to drive growth.
• Develop data strategies that inform effective promotional planning and execution, ensuring optimal outcomes for clients.
• Lead the development of industry insights capabilities to enhance client value and inform business decisions.
• Collaborate with senior leadership in Sales and Operations to build momentum for new deals and ensure successful deal conversion.
• Project manage the resolution of internal cross‑functional client issues, driving timely and effective responses.
• Develop and implement a growth strategy that focuses on both financial gain and customer satisfaction.
• Promote a culture of trust, respect, and transparency within both the team and client relationships.
• Conduct research to identify new market opportunities and customer needs in deductions recovery, building an efficient recovery process.
• Identify improvement opportunities to optimize processes, reduce costs, and increase client value, fostering an innovative mindset.
• Translate high‑level strategies into executable plans that drive business success and customer satisfaction.
• Build and manage collateral requirements for client meetings, coordinating with key teams such as Sales, Operations, and Digital.
• Perform SWOT analysis, due diligence, and financial assessments to gauge business impact for potential new clients.
• Foster a transformation mindset, identifying automation and process improvement opportunities to increase operational efficiency.
• Mentor and develop a highly motivated, enthusiastic, and skilled team, driving growth and fostering a culture of continuous improvement.

Qualifications

• Bachelor’s – Commerce, Economics, Finance
• Master’s – Business Administration, Business Analytics

Certifications

• ITIL Foundation Certificate in IT Service Management – Axelos

Required Skills

• Business Consulting
• Client Relations
• Customer Relationship Management (CRM)
• Global Business Strategies
• Sales Forecasting
• Supplier Relationship Management

Language: English (Required)

Language Proficiency: Proficient – C2

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.