Global IT Incident, Problem & Change Manager

SSC Space; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Wellness allowance SEK 5,000/yr

Health benefits

Collective Agreement and pensions

Job summary

SSC Space is seeking an IT Incident, Problem and Change Manager to secure reliable, secure and continuously improved IT services worldwide. You will coordinate major incidents, drive root cause analyses and ensure controlled changes in collaboration with IT teams and business stakeholders.

The role emphasizes process governance, KPI reporting and proactive service management in an international environment. Kiruna or Solna-based, with travel as needed, to strengthen SSC Space’s IT capabilities.

Qualifications

• University degree in IT, technology, business administration or equivalent knowledge gained through relevant work experience.
• 3-5 years experience from incident, problem and change management or similar IT service management role.
• Good understanding of ITIL-based processes and practical experience with IT service management best practices.
• Experience coordinating major incidents, root cause analysis, corrective actions and post-implementation reviews.
• Strong communication and facilitation skills for aligning teams and stakeholders.
• Structured and analytical approach to drive follow-up and documentation of decisions.
• Experience with ITSM tools such as Jira Service Management or ServiceNow.
• Fluent Swedish and English, both written and spoken.

Responsibilities

• Own and continuously improve incident, problem and change management processes.
• Lead major incident coordination with clear communication and post-incident reviews.
• Drive problem management activities to identify root causes and prevent recurrence.
• Manage change processes including assessments, scheduling and risk evaluation.
• Facilitate Change Advisory Board meetings and ensure proper documentation.
• Monitor KPIs, reports and dashboards for continuous improvement.
• Collaborate with service owners, technical teams, vendors and stakeholders.
• Maintain process documentation and communication routines for ITSM.

Skills

University degree in IT

3-5 years exp

Strong communication

Structured analytical approach

IT service management

Stakeholder alignment

Fluent Swedish & English

Education

University degree in IT or technology

Tools

Jira Service Management

ServiceNow

Job description

SSC Space is seeking an IT Incident, Problem and Change Manager to secure reliable, secure and continuously improved IT services worldwide. You will coordinate major incidents, drive root cause analyses and ensure controlled changes in collaboration with IT teams and business stakeholders.

The role emphasizes process governance, KPI reporting and proactive service management in an international environment. Kiruna or Solna-based, with travel as needed, to strengthen SSC Space’s IT capabilities.