Global Field Service Manager - Marine & Tank Systems

Alfa Laval Mid Europe GmbH; Lunds kommun; On-site; SEK 900,000 - 1,100,000; Full time

Job summary

Scanjet Marine & System AB, part of the Alfa Laval Group, seeks a Field Service Manager to lead its service organisation across Europe and Asia. The role reports to the CEO and involves managing 20 staff, coordinating with Alfa Laval units, and ensuring high service quality with a focus on customer value.

The position is full-time and based in Gothenburg or Sjöbo, Sweden, with travel roughly 60 days per year. Language skills in English and Swedish are essential for an international environment.

Qualifications

• Relevant education or equivalent work experience.
• Proven experience leading a service organisation or a company where service is a core business offering.
• Strong business acumen and commercial mindset.
• Excellent interpersonal and communication skills, with the ability to work effectively across different countries, cultures, and regulatory environments.
• Solution-oriented, positive, and collaborative, prestige-free attitude.
• Proactive, and results-driven with a hands-on approach.
• Flexible mindset and ability to adapt and thrive in an international environment.
• Professional proficiency in both English and Swedish, with the ability to communicate effectively in an international business environment.

Responsibilities

• Lead Scanjet’s global Service organisation, with overall responsibility for people, performance, budget, and sustainable business growth.
• Drive Scanjets cooperation with Alfa Laval’s Marine A/S organization in Business Unit MAS and Framo and make sure that best practice is used.
• Develop and maintain a professional, customer-focused service network for Tank Management.
• Foster a strong customer-centric culture across the Service organisation.
• Drive the continuous development of global service operations, ensuring efficiency, safety, regulatory compliance, and high service quality.
• Lead the implementation of tools, processes, and ways of working that improve operational effectiveness and customer value.
• Lead, coach, and support team members throughout the employee lifecycle, creating an engaging and inclusive work environment.
• Oversee service partner agreements, competence development, and service documentation to ensure quality and consistency.

Skills

Leadership

People management

Cross-cultural communication

Customer focus

Project management

Education

Relevant education or equivalent work experience

Job description

Scanjet Marine & System AB, part of the Alfa Laval Group, seeks a Field Service Manager to lead its service organisation across Europe and Asia. The role reports to the CEO and involves managing 20 staff, coordinating with Alfa Laval units, and ensuring high service quality with a focus on customer value.

The position is full-time and based in Gothenburg or Sjöbo, Sweden, with travel roughly 60 days per year. Language skills in English and Swedish are essential for an international environment.