Global Director, Digital Experience & Marketing

Volvo Group; Göteborgs kommun; On-site; SEK 1,200,000 - 2,000,000; Full time

Job summary

Volvo Group’s Volvo Financial Services is seeking a Director of Digital Experience to shape a global, customer-centric marketing and sales digital strategy. You will lead the digital engagement roadmap, drive transformative initiatives, and own the cross-functional program that personalizes at scale across markets.

Reporting to the SVP Marketing & Communications, you will build governance, partner with IT, and guide a team to deliver measurable improvements in dealer engagement and customer

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience leading digital transformation initiatives at a global scale.
• Ability to translate business strategy and goals into technology roadmaps.
• Strong leadership and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Analytical mindset with data-driven decision making.
• Proficiency in digital ecosystems including CDPs, CRM, CMS, DAM, data platforms and analytics.

Responsibilities

• Own the digital experience vision, roadmap, and prioritization using a project management approach.
• Define and drive the global strategy aligned to business goals.
• Translate company objectives into a clear, actionable roadmap across functions.
• Lead development of business cases and investments for initiatives.
• Lead a team to analyze, design and optimize customer interactions and dealer engagement to improve digital experiences and business performance.
• Partner with D&IT to develop resource plans for roadmap initiatives and deliverable dates.
• Collaborate with D&IT to execute the roadmap while maintaining business ownership of priorities.

Skills

Leadership

Digital strategy

Marketing leadership

Project management

Stakeholder management

Education

Bachelor’s degree in Business/Marketing

Tools

CRM

CMS

DAM

Data platforms

Analytics

Job description

Volvo Group’s Volvo Financial Services is seeking a Director of Digital Experience to shape a global, customer-centric marketing and sales digital strategy. You will lead the digital engagement roadmap, drive transformative initiatives, and own the cross-functional program that personalizes at scale across markets.

Reporting to the SVP Marketing & Communications, you will build governance, partner with IT, and guide a team to deliver measurable improvements in dealer engagement and customer