Global Customer Success Manager — Projects & Strategy

Lantmännen; Uppsala kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

Lantmännen in Uppsala seeks a Customer Success Manager to build long-term relationships with our global customer base and help clients derive measurable value from Cgrain’s instruments and models. You will manage a portfolio of projects, guide implementations, lead customer meetings, monitor usage and results, and ensure each project supports the customer’s objectives.

The role involves identifying opportunities and risks, collaborating with product, sales and support, documenting processes in

Qualifications

• Experience leading customer-facing or cross-functional projects from planning through implementation and follow-up.
• Ability to work with data and statistical analysis and translate findings into practical recommendations.
• Professional fluency in English, both spoken and written.
• The ability and willingness to travel internationally as required by customer projects.

Responsibilities

• Manage a portfolio of customer projects from inception to delivered outcomes.
• Lead customer meetings and ensure alignment with objectives.
• Identify opportunities and risks, develop action plans, and pursue expansions.
• Document processes in the CRM and contribute to CS strategy.
• Collaborate with product, sales and support to turn insights into improvements.
• Travel internationally as required.

Skills

Relationship building

Project leadership

Data analysis

English proficiency

International travel

Tools

CRM system

Job description

Lantmännen in Uppsala seeks a Customer Success Manager to build long-term relationships with our global customer base and help clients derive measurable value from Cgrain’s instruments and models. You will manage a portfolio of projects, guide implementations, lead customer meetings, monitor usage and results, and ensure each project supports the customer’s objectives.

The role involves identifying opportunities and risks, collaborating with product, sales and support, documenting processes in