Customer Success Manager

Lantmännen; Uppsala kommun; On-site; SEK 600,000 - 800,000; Full time

Job summary

Lantmännen in Uppsala seeks a Customer Success Manager to build long-term relationships with our global customer base and help clients derive measurable value from Cgrain’s instruments and models. You will manage a portfolio of projects, guide implementations, lead customer meetings, monitor usage and results, and ensure each project supports the customer’s objectives.

The role involves identifying opportunities and risks, collaborating with product, sales and support, documenting processes in

Qualifications

• Experience leading customer-facing or cross-functional projects from planning through implementation and follow-up.
• Ability to work with data and statistical analysis and translate findings into practical recommendations.
• Professional fluency in English, both spoken and written.
• The ability and willingness to travel internationally as required by customer projects.

Responsibilities

• Manage a portfolio of customer projects from inception to delivered outcomes.
• Lead customer meetings and ensure alignment with objectives.
• Identify opportunities and risks, develop action plans, and pursue expansions.
• Document processes in the CRM and contribute to CS strategy.
• Collaborate with product, sales and support to turn insights into improvements.
• Travel internationally as required.

Skills

Relationship building

Project leadership

Data analysis

English proficiency

International travel

Tools

CRM system

Job description

This is what you will do

As Customer Success Manager, you will be responsible for building long-term relationships with customers and helping them achieve measurable value from Cgrain’s instruments and models. You will manage a portfolio of projects, and lead both shorter implementation projects and longer-running customer initiatives.

You will guide customer projects through model development and implementation. As the customer’s strategic contact and trusted advisor, you will lead customer meetings, follow up on product usage and results, and ensure that each project continues to support the customer’s objectives.

A key part of the role is to identify opportunities as well as potential risks. You will proactively address challenges, develop action plans and recognise opportunities for expanded cooperation, additional solutions or contract renewals. You will also gather customer feedback and work closely with colleagues in product, sales and support to turn insights into improvements.

In addition, you will document and develop customer processes, ways of working and customer data in our CRM system. As Cgrain continues to develop, you will contribute to shaping our Customer Success strategy and creating scalable processes for the future.

You will work primarily with our global customer base. International travel is therefore part of the role, with the extent adapted in dialogue with your manager. The position is based at Cgrain in Uppsala, and the hiring manager is Veronica Ehrström Eklöf, Product & Development Manager at Cgrain.

This is what you need to succeed

You have:

• Experience leading customer-facing or cross-functional projects from planning through implementation and follow-up.
• Experience building effective professional relationships in an international environment and working with people from different markets and contexts.
• The ability to work confidently with data and statistical analysis, and to translate findings into clear, practical recommendations.
• Professional fluency in English, both spoken and written.
• The ability and willingness to travel internationally as required by customer projects.

You are:

• Relationship-oriented: You establish trust, listen carefully and adapt your communication to create productive, long-term customer partnerships.
• Independent: You take ownership of your work, move projects forward and make sound decisions while involving others when needed.
• Innovative and creative: You explore new approaches and enjoy improving solutions, processes and ways of working.
• Comfortable taking the lead: You create clarity, guide stakeholders and provide direction when a project needs to move forward.
• Organised and able to prioritise: You plan effectively, maintain an overview of several customer projects and adjust your priorities when circumstances change.

You share our values - Openness, Holistic view, Drive - and our promise of taking responsibility from Field to Fork.

What we offer you

Cgrain is a Swedish deep-tech company based in Uppsala, with global reach. Our solutions help users inspect grain quality more efficiently and reliably with the help of cutting-edge AI and computer vision.

You will join a small and friendly team where you can have a real voice in shaping both our solutions and our ways of working. We are developing as a company, which gives you the opportunity to influence how Customer Success is built, contribute your ideas and work closely with customers and colleagues across functions.

The role offers an unusual combination of international customer collaboration, project leadership, statistical analysis and technology with a practical real-world application. As Cgrain grows and evolves, new opportunities may also emerge for you to broaden your responsibilities and develop with the business.

Sounds interesting?

For a more objective and inclusive recruitment process, we do not accept personal letters but instead ask you to answer selection questions relevant to the position. The recruitment process includes both psychometric tests and competency-based interviews, with the aim of promoting a fair evaluation for all candidates. At Lantmännen, it is important that everyone has equal opportunities for employment and development within the group.

As a final candidate, a background check will be conducted through our external supplier.