Global Customer Success Manager - Growth & Partnerships

Aurora Live (operating as "Aurora Live by Management Events"); Stockholms kommun; On-site; SEK 480,000 - 640,000; Full time

Benefits offered by this job

Competitive compensation

Onboarding program

Extra vacation days

Company trips & events

Finnish annual trip

Diversity & international team

Job summary

Aurora Live by Management Events is seeking a customer-facing professional in Stockholm to nurture long-term client relationships and drive successful participation in our invitation-only events. You will collaborate with the sales team, coach providers, and articulate our value proposition while delivering excellent service.

Fluency in Swedish and professional English is required, and you will thrive in a dynamic, international environment with travel and events as core components of the role.

Qualifications

• Experience in a customer-facing role, ideally in sales, account management or customer success.
• Proven track record of building and nurturing client relationships.
• Excellent communication and interpersonal skills.
• Fluent in Swedish and professional level English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while thriving in a team environment.

Responsibilities

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service and proactively address inquiries to ensure a positive experience.
• Coach solution providers to maximize participation in invitation-only events and lead generation.
• Collaborate with the sales team to identify up-selling and cross-selling opportunities.
• Articulate the value proposition of our services and event concepts to clients.
• Demonstrate excellent time management and prioritize tasks to balance strategic goals with client needs.
• Maintain accuracy and efficiency in all customer interactions.

Skills

Customer relationships

Sales & AM

Communication

Swedish language

English proficiency

Analytical thinking

Independent + collaborative

Job description

Aurora Live by Management Events is seeking a customer-facing professional in Stockholm to nurture long-term client relationships and drive successful participation in our invitation-only events. You will collaborate with the sales team, coach providers, and articulate our value proposition while delivering excellent service.

Fluency in Swedish and professional English is required, and you will thrive in a dynamic, international environment with travel and events as core components of the role.