Global CRM Product Manager – Drive Engagement & Transformation

NEDERMAN HOLDING AKTIEBOLAG; Helsingborgs kommun; On-site; SEK 600,000 - 900,000; Full time

Job summary

Nederman Holding AB is seeking a Product Manager CRM to own and drive the global CRM platform and related processes from our Helsingborg base. You will bridge business needs with technical teams to ensure CRM capabilities support our commercial goals and deliver value to customers and users worldwide.

You will collaborate with sales, marketing, customer service, and digital teams to design scalable CRM solutions, prioritise the product backlog, and lead workshops to align stakeholders and drive

Qualifications

• Proven experience in product management or CRM-related roles.
• Experience with Microsoft Dynamics 365 or similar CRM.
• Strong understanding of sales, marketing, and customer service processes.
• Experience in digital transformation or CRM implementations.
• Strong stakeholder management and communication skills.
• Fluent English and Swedish.

Responsibilities

• Own the CRM product roadmap and prioritise initiatives aligned with business goals.
• Gather, analyse, and translate business requirements into scalable CRM solutions.
• Partner with sales, marketing, customer service, and digital teams to improve customer journeys and processes.
• Manage and prioritise the product backlog together with key stakeholders.
• Drive continuous improvement, adoption, and value realisation from the CRM platform through projects or changes.
• Facilitate workshops, planning sessions, and stakeholder alignment activities.
• Ensure solution quality, governance, and alignment with enterprise architecture.
• Support change management, training, and user enablement across global organisations.
• Follow market trends and best practices within CRM, customer engagement, and digital customer experiences.

Skills

CRM knowledge

Stakeholder management

Cross-functional collaboration

Workshop facilitation

Product management

Project management

English and Swedish communication

Digital transformation

Tools

Microsoft Dynamics 365

Job description

Nederman Holding AB is seeking a Product Manager CRM to own and drive the global CRM platform and related processes from our Helsingborg base. You will bridge business needs with technical teams to ensure CRM capabilities support our commercial goals and deliver value to customers and users worldwide.

You will collaborate with sales, marketing, customer service, and digital teams to design scalable CRM solutions, prioritise the product backlog, and lead workshops to align stakeholders and drive