Global Community Lead - AAA Gaming & Player Engagement

Ubisoft; Malmö kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

Ubisoft Massive in Malmö is seeking a Community Developer to establish and grow our player communities around Ubisoft’s games, focusing on player communications, game improvements and feedback cycles, and deployment of best practices.

You will lead global community strategy for specific brands (e.g., Tom Clancy’s The Division), coordinate with a distributed international team, host livestreams, and translate player insights into actionable outcomes across Production and Publishing.

Qualifications

• Intermediate experience managing online communities and developing strategic plans or programs with demonstrable success in the games industry, ideally AAA.
• Extensive experience in the gaming industry, with multiple gaming platforms.
• Experience in social media marketing or with digital asset creation (video, photo, podcasts, live stream etc.) is also a strong plus

Responsibilities

• Develop and execute community strategic plans through a variety of content tactics, which support Production objectives and augment the overall marketing strategy
• Develop and grow existing communities in alignment with wider business objectives
• Coordinate communication, activities, and initiatives with multiple global departments for consistent and cohesive messaging
• Leverage Community Managers, transversal teams, and relevant partner resources to create meaningful content for our players (example: blogs, podcasts, interviews, infographics, & more)
• Act as one of the spokespersons for the assigned brand(s). Coordinate community-centric events including, but not limited to: studio visits from fans, developer dialogues, and tournaments
• Collaborate with portfolio’s Social Media Manager to define and report on content KPIs to demonstrate success and ROI of community programs and content
• Support internal & external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience
• Act as a primary representative for players’ needs within Production and Publishing teams to positively influence development and communications positioning, on behalf of our players and business objectives
• Shape player feedback cycles and provide insights to Production and Publishing teams to influence game experiences, stimulate player retention, and assist in positioning messaging and marketing beats
• Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as patch content, status, and delivery
• Manage and produce internal reports on community feedback, activity, & expectations
• International travel may be required
• Comfortable being on camera and hosting livestreams

Skills

Community management

Strategic planning

Stakeholder collaboration

Live streaming hosting

Job description

Ubisoft Massive in Malmö is seeking a Community Developer to establish and grow our player communities around Ubisoft’s games, focusing on player communications, game improvements and feedback cycles, and deployment of best practices.

You will lead global community strategy for specific brands (e.g., Tom Clancy’s The Division), coordinate with a distributed international team, host livestreams, and translate player insights into actionable outcomes across Production and Publishing.