German-Speaking Library Tech Support Analyst

Axiell Group; Lunds kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Axiell Group in Lund, Sweden seeks a German-speaking Support Analyst to join our international support team. You will support customers in the German market, troubleshoot issues in Quria and Arena, and maintain strong customer relationships.

You will collaborate with Support, Product Management, Operations and R&D to deliver efficient solutions and grow your skills in a global library technology environment.

Qualifications

• Fluent German and English, both written and spoken.
• Strong troubleshooting and problem-solving skills.
• Experience managing and prioritizing multiple support cases.
• Excellent communication with both technical and non-technical stakeholders.
• A structured and proactive approach to customer case management.
• Ability to collaborate across teams, functions and countries.

Responsibilities

• Manage support cases from initial investigation through resolution or escalation.
• Troubleshoot functional and technical issues in Quria, Arena and related solutions.
• Analyze system behavior, configurations, integrations and customer environments.
• Communicate professionally with customers throughout the support process.
• Prioritize cases based on impact, urgency and service commitments.
• Collaborate with internal specialists, Product Management and Development teams.
• Work with third-party vendors when needed to resolve customer issues.
• Contribute to knowledge sharing, documentation and continuous improvement initiatives.

Skills

Fluent German

Fluent English

Troubleshooting

Support case management

Communication skills

Cross-functional collaboration

Learning mindset

Ticketing systems

Tools

Ticketing systems

Job description

Axiell Group in Lund, Sweden seeks a German-speaking Support Analyst to join our international support team. You will support customers in the German market, troubleshoot issues in Quria and Arena, and maintain strong customer relationships.

You will collaborate with Support, Product Management, Operations and R&D to deliver efficient solutions and grow your skills in a global library technology environment.