Front Office Crew

Generator; Stockholms kommun; On-site; SEK 234,000 - 357,000; Full time

Benefits offered by this job

Birthday holiday

Fertility Treatment Support Leave

Employee Bounty Program

Gym membership contribution

Ideas Award

Two free nights' accommodation

Staff travel rates

Job summary

Generator Stockholm seeks a Front Office Crew Member to elevate the guest journey with a personal touch. You will help run a smooth Front Office, ensuring guests feel welcomed and valued throughout their stay.

Ideal candidates have front office hospitality experience, a passion for service, and are keen to know Stockholm’s cafes, bars, and culture. The role involves shifts, cash handling, and aligning with Generator’s vibrant brand.

Qualifications

• Experience in a front office hospitality environment.
• Passion for delivering outstanding customer service.
• Familiarity with or willingness to learn MEWS system.

Responsibilities

• Take ownership of the guest journey to ensure a Generator experience.
• Know your guests and have a passion for independent travel.
• Demonstrate a passion for delivering outstanding customer service.
• Monitor social spaces, lighting, sound and temperature to embody the Generator brand.
• Be responsible for cash handling and shift close procedures.
• Know the local cafés, bars, and venues to guide guests.

Skills

Front office experience

Customer service

MEWS system

City knowledge

Tools

MEWS

Job description

Front Office Crew – Overview

At Generator we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to "wow" our customers at every opportunity, ensuring that customers’ needs are exceeded.

Front Office Crew – Overview

At Generator we are obsessed in delivering outstanding service through a personal touch. As a Front Office Crew Member, you must be part of ensuring that the Front Office department is run smoothly ensuring that there is a relentless desire to "wow" our customers at every opportunity, ensuring that customers’ needs are exceeded.

Who Are We

Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.

Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.

About Generator Stockholm

Generator Stockholm not only highlights the rich cultural history, unique social fabric, and a strong sense of design and patterning, but brings together said creative design with inspired art, great food, drink, and on-trend music and events to create a Stockholm hot spot. Reflecting the city’s vibrant and eclectic culture – you’ll experience all that Stockholm has to offer at its best, all by staying here.

NUTS AND BOLTS OF THE JOB

• Take ownership of the guest journey to ensure that you continuously raise the bar and create a truly unique Generator experience
• Know your guests and have a passion for independent travel and the road less travelled
• Demonstrate a passion for delivering outstanding customer service
• Be part of a great team within your department that get Generator and want to be themselves
• Monitor our social spaces, lighting, sound and temperature, to make sure they embody the Generator brand and culture at all times
• Know your city, its cafés, bars and restaurants, its art, its music
• Ensure you comply with all company policies you have been trained on, which include Fire Training and Health & Safety and Food Hygiene
• Be Responsible for all cash handling whilst you are on duty
• Correctly administer the Close of Shift procedures every shift with 100% accuracy and consistency

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

What’s In Your Dna

• Always love our guests
• Passionate for the hospitality and the youth travel market
• Be the life the party
• Be really, really organised
• Keep cool when the pressure hits
• Enjoy a super-fast pace
• Understand this is a business, be passionate about maximising revenue
• Be creative, innovative and digitally smart
• You must be eligible to work in the EU to be considered for this role

Your Rock Star Experience

• Experienced within a front office hospitality environment
• Experienced working with MEWS
• Flexible with regards to shifts available per week (mixture of morning and evening shifts)

Our Global Employee Benefits

• Birthday holiday in addition to your yearly holiday allocation.
• Fertility Treatment Support Leave - up to three days’ paid leave in any one year.
• Employee Bounty Program providing opportunities to earn compensation for new hire referrals.
• Company contribution towards gym membership fees for all eligible employees.
• Ideas Award - quarterly award to double gross basic salary for one month for the most valuable suggestion.
• 2 free nights’ accommodation across any of our Generator properties globally.
• Reduced room rates for staff as well as friends and family members.
• International career opportunities so you can travel the world while working with us.
• Social events and celebrations - we never ever need an excuse to let our hair down!
• Online learning tools to help you develop, learn and grow.