Front Office Ambassador - Extra vid behov

Strawberryhotels; Stockholms kommun; On-site; SEK 380,000 - 460,000; Full time

Benefits offered by this job

Four complimentary hotel nights per year

Employee and Friends & Family room rates

Discounts on hotel stays, food and beverages

Career growth opportunities

Job summary

A luxury hotel chain seeks a Front Office Ambassador in Stockholm, responsible for enhancing guest experiences through personalized service. Ideal candidates should have at least one year of experience in Front Office roles within the luxury sector and be fluent in Swedish and English. The role requires effective communication, problem-solving skills, and the ability to thrive in a fast-paced environment. Benefits include complimentary hotel stays and discounts across the hotel group.

Qualifications

• At least 1 year of experience within Front Office or Reservations.
• Experience in luxury or premium hospitality.
• Fluency in Swedish and English.

Responsibilities

• Welcome guests and manage requests during their stay.
• Resolve challenges and anticipate guest needs actively.
• Support daily Front Office activities and ensure smooth operations.
• Support daily Front Office activities, including check-in, check-out and guest follow-ups.

Skills

Customer service

Problem-solving

Hospitality management

Communication

Collaboration

Tools

PMS systems (Opera, Fidelio, Mews)

Job description

Apply by

2026-03-06

At Six is more than a hotel.

It’s a house for cosmopolitan minds, where art, culture and contemporary luxury meet in the heart of Stockholm.

About us

Part of Petter Stordalen’s Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 long‑stay apartments. In the house, you’ll also find Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.

Since opening in 2017, At Six has been redefining luxury in a contemporary context. Today, we are one of Scandinavia’s leading choices for high‑end travellers thanks to our people, our standards, and our ambition to always deliver more than expected.

The role

As Front Office Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay.

This is a hands‑on, guest‑facing role for someone who thrives in a fast‑paced environment, enjoys problem‑solving and takes pride in delivering service on an international level. You’ll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication, swift solutions and consistently high guest satisfaction.

Your mission? To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.

Key responsibilities

• Welcome guests, manage requests, handle feedback and ensure a warm, personalised experience throughout the stay.
• Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
• Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
• Support daily Front Office activities, including check‑in, check‑out and guest follow‑ups.

Who you are

You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don’t even know they need it yet.

You bring

• At least 1 year of experience within Front Office or Reservations
• Experience working in the luxury or premium hospitality segment
• Strong knowledge of a PMS system (Opera, Fidelio, Mews or similar)
• Fluency in Swedish and English
• A flexible mindset and availability to work varied shifts, including weekends and holidays
• A positive attitude, strong social skills and a true team spirit
• A proactive, solution‑oriented approach and initiative
• A valid driver’s licence is an advantage

Ready to join At Six?

If you thrive in a dynamic, international environment and are motivated by creating memorable guest experiences, we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm, where high standards meet warmth, collaboration and long‑term growth.

Benefits

• Four complimentary hotel nights per year at any Strawberry hotel
• Employee and Friends & Family room rates
• Discounts on hotel stays, food and beverages across the group
• A vibrant workplace with opportunities to grow – professionally and personally

Interviews are held on an ongoing basis and the position may be filled before the final application date.

Equal opportunity

We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age – our doors are always open.