Front Office Ambassador - Extra vid behov

Nordic Hotels & Resorts; Stockholms kommun; On-site; SEK 260,000 - 350,000; Full time

Benefits offered by this job

Four complimentary hotel nights per yr

Employee and Friends & Family rates

Discounts on stays, food & beverages

Vibrant workplace with growth

Job summary

Nordic Hotels & Resorts’ At Six Stockholm seeks a Front Office Ambassador to elevate every guest interaction with personalised service and seamless operations. You’ll be the first point of contact, coordinating with Front Office, Reservations and other departments to deliver memorable stays in a luxury setting.

You're fluent in Swedish and English, with at least 1 year of front office or reservations experience in premium hotels.

Qualifications

• 1+ year experience in Front Office or Reservations in luxury hotels.
• Experience delivering personalised guest service.
• Experience with PMS systems (Mews/Opera/Fidelio).
• Ability to work in a fast-paced, international environment.

Responsibilities

• Welcome guests and manage requests to ensure personalised stays.
• Collaborate with Front Office, Reservations and other departments.
• Handle check-in/check-out and guest follow-ups.
• Provide swift problem solving and proactive service.

Skills

Front Office experience

Luxury hospitality

Fluency in Swedish & English

Customer service mindset

Tools

Mews PMS

Opera PMS

Fidelio PMS

Job description

About Us

Part of Petter Stordalen's Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 long-stay apartments. In the house, you'll also find Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.

Since opening in 2017, At Six has been redefining luxury in a contemporary context. Today, we are one of Scandinavia's leading choices for high-end travelers thanks to our people, our standards, and our ambition to always deliver more than expected.

The role

As Front Office Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay.

This is a hands-on, guest-facing role for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering service on an international level. You'll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication, swift solutions and consistently high guest satisfaction.

Your mission?

To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.

Key responsibilities

• Guest Experience: Welcome guests, manage requests, handle feedback and ensure a warm, personalized experience throughout the stay.
• Service Excellence: Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
• Coordination & Communication: Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
• Front Office Operations: Support daily Front Office activities, including check-in, check-out and guest follow-ups.

Who you are

You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don't even know they need it yet.

You Bring

• At least 1 years of experience within Front Office or Reservations
• Experience working in the luxury or premium hospitality segment
• Strong knowledge of a PMS system (Mews, Opera, Fidelio or similar)
• Fluency in Swedish and English
• A flexible mindset and availability to work varied shifts, including weekends and holidays
• A positive attitude, strong social skills and a true team spirit
• A proactive, solution-oriented approach you enjoy challenges and take initiative
• A valid driver's license is an advantage

Ready to join At Six?

If you thrive in a dynamic, international environment and are motivated by creating memorable guest experiences, we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm, where high standards meet warmth, collaboration and long-term growth.

Some of our benefits

• Four complimentary hotel nights per year at any Strawberry hotel
• Employee and Friends & Family room rates
• Discounts on hotel stays, food and beverages across the group
• A vibrant workplace with opportunities to grow - professionally and personally

Interviews are held on an ongoing basis and the position may be filled before the final application date.