Field Service Engineer - Electron Microscopy

ThermoFisher Scientific; Sweden; Remote; SEK 650,000 - 950,000; Full time

Benefits offered by this job

Company pension scheme

Career development prospects

Culture of integrity and innovation

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer II to perform on-site installation, alignment, and repair of electron microscope systems for the MSD division. You will validate operational quality, advise customers, and act as a liaison on technical matters across projects.

You will travel up to 50-75% mainly in the Nordics, engage in technical training, and contribute to green-field and ongoing service tasks while documenting activities and mentoring staff.

Qualifications

• Bachelor’s degree or equivalent in Electronics, Mechanics, Materials Science, Biology, or related field.
• Hands-on experience installing, troubleshooting, repairing, and calibrating SEM/TEM/FIB or similar systems.
• Experience troubleshooting ultra-high vacuum and high voltage systems.
• Excellent interpersonal skills.
• Able to read and interpret schematics.
• Willing to travel up to 50-75% (Nordics).

Responsibilities

• On-site installation and alignment of electron microscopes and calibration per procedures.
• Perform on-site maintenance visits and preventive tasks.
• Provide customer support and assist field service personnel.
• Develop positive relationships with customers and company personnel.
• Submit field service reports and update system documentation.
• Mentor junior staff and provide training to users.

Skills

Interpersonal skills

English proficiency

Travel readiness

Driver's license

Education

Bachelor’s degree or equivalent

Tools

SEM

TEM

FIB

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer II

How will you make an impact?

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries.

The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry.

A day in the life:

• Conduct on-site installation of electron microscopes and follow testing procedures to ensure accurate working order.

• Conduct on-site scheduled planned maintenance visits.

• Provide support for customers and other field service personnel.

• Cultivate and develop positive working relationships with customers, system users, and company personnel.

• Successfully complete technical training.

• Complete and submit field service reports on assigned tools.

• Perform preventive maintenance tasks.

• Work with colleagues to secure technical mentorship required for resolving systems solutions.

• Provide training for customers and users on system maintenance.

• Provide feedback to product quality teams.

• Provide appropriate input in writing, updating, and correcting various Thermo Fisher system documentation.

• Provide mentorship for various reports, including identifying and isolating deviations with the system.

• Act as a subject expert and resource for training.

• Align with application scientists to collaborate on outstanding solutions to meet our users' challenges.

• Travel up to 50%-75% of the time, mainly in the Nordics and occasionally in other countries.

Keys to success:

• Bachelor’s degree or equivalent experience in Electronics, Mechanics, Materials Science, Biology, or other relevant fields.

• Typically requires hands‑on technical experience for installing, troubleshooting, repairing, and calibrating instruments such as SEM, TEM, FIB, or similar systems. Electron microscope experience is a plus.

• Experience in troubleshooting and repairing ultra‑high vacuum and high voltage systems is highly desired.

• Excellent interpersonal skills.

• Consistent track record in solving high‑end systems and subsystems down to component level.

• Able to read and interpret schematics.

• Accept traveling on business, sometimes on short notice.

• Proficient in English required, Nordic language knowledge is a plus.

• Valid driver's license.

What we offer:

• Employment with a forward‑thinking organization.

• Outstanding career and development prospects.

• Company pension scheme and other fringe benefits.

• Exciting company culture which stands for integrity, intensity, involvement, and innovation.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.