Engagement Manager - Sana (Stockholm)

Workday; Stockholms kommun; In loco; SEK 700.000 - 980.000; Tempo pieno

Descrizione del lavoro

Workday’s Sana team is seeking an experienced Engagement Manager to drive end-to-end customer engagements for enterprise clients. You will own projects from discovery through go-live and value realisation, coordinating multi-disciplinary teams and executive sponsors to ensure success.

You will translate business requirements into scalable solution designs with cross-functional partners, advise on best practices for learning and adoption, and continually identify opportunities to expand value for

Competenze

• At least 5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.

Mansioni

• Own end-to-end customer engagements and serve as the overall engagement owner.
• Lead complex deployments of Sana for medium and large enterprise customers, from discovery to post-launch optimisation.
• Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
• Coordinate internal Sana resources and external partners to deliver against project objectives.
• Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
• Define, track, and report on success metrics and KPIs for each engagement.

Conoscenze

Program management

Stakeholder management

Enterprise software

Change management

Customer success

Descrizione del lavoro

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

Sana is an AI lab building superintelligence for work.
We believe organizations can accomplish their missions faster when humans can effortlessly access knowledge, automate repetitive work, and learn anything with the help of agentic AI.
As part of Workday, we are committed to building AI that augments humans.

About The Role

We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company as part of the Sana team in Workday.

In this role, you will:

Own end-to-end customer engagements

• Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
• Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation.

Lead project and program delivery

• Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
• Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs.
• Coordinate internal Sana resources and external partners to deliver against project objectives.

Engage senior customer stakeholders

• Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
• Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact.
• Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics.

Drive adoption and measurable impact

• Define, track, and report on success metrics and KPIs for each engagement.
• Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement.
• Identify optimisation and expansion opportunities that increase the value customers realise from Sana.

Provide strategic and solution guidance

• Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product.
• Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities.
• Challenge and refine customer requirements where needed to ensure viable, scalable, and high‑impact solutions.

Collaborate cross-functionally and with partners

• Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery.
• Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes.
• Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.

#sanajobs

About You

Basic Qualifications (P3 Engagement Manager)

• At least 5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes

Basic Qualifications (P4 Senior Engagement Manager)

• At least 8 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
• Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes

Other Qualifications:

You will thrive in this role if you:

• Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
• Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.