Solutions Engineer

Sana; Stockholms kommun; On-site; SEK 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and options program

Swift professional growth

Regular team gatherings and events

Job summary

A pioneering AI company in Stockholm is looking for a Solutions Engineer to provide technical support and collaborate with clients during pre-sales and implementation phases. The role requires a strong technical background, problem-solving skills, and the ability to engage directly with large enterprises. You will work with cutting-edge AI technology and play a vital role in enhancing the efficiency of solutions. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Experience in a client-facing technical role, preferably in tech.
• Ability to address complex technical issues effectively.
• Collaborative mindset with cross-functional teams.
• Strong verbal and written communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Working collaboratively with cross-functional teams, including product managers, engineers, and sales teams.
• A self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so.

Responsibilities

• Provide technical support during pre-sales and implementation.
• Engage with large enterprises to build trust and credibility.
• Collaborate with product managers and engineers on developments.
• Address technical issues during sales and deployment.
• Implement process improvements for sales and deployment.

Skills

Technical background in software or systems engineering

Client-facing experience

Problem-solving skills

Strong communication skills

Cross-functional collaboration

Self-starting

Job description

Overview

About Sana — We’re on a mission to revolutionize how humans access knowledge through artificial intelligence. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity's most critical challenges. We’re building a future where knowledge isn’t just more accessible—it's a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place.

About The Role — Our Solutions Engineering team plays a pivotal role in bridging the gap between our product development and client-facing teams for our latest product, Sana AI. The team prides itself on adaptability, entrepreneurial spirit, and relentless pursuit of excellence. Many team members have joined from Google AI, Spotify, BCG, and McKinsey. It’s an exciting time to be working with AI, especially at Sana. Our goal is to build an AI assistant for work with infinite capabilities—one that can process any amount of information, answer any question, assist with all knowledge work, and ultimately solve difficult problems autonomously. This means you’ll get to work with state-of-the-art LLMs and be on the frontlines of operationalizing the potential of AI within some of the most pioneering companies around the globe. As Sana AI’s footprint expands through an increasing client base and users, your role will likely evolve to include coaching and onboarding of additional solutions engineers, as well as scaling the designed and implemented solutions, and creating and iterating on playbooks required to make Sana AI solutions succeed at scale.

What You’ll Do

• Provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly and accurately.
• Engage directly with clients, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge.
• Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams.
• Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
• Identify and implement process improvements to enhance the efficiency of the sales and deployment processes.

What will help you thrive

• A strong technical background with experience in software engineering, systems engineering, or a related field.
• Proven experience in a client-facing technical role, preferably within the tech industry.
• Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively.
• Strong verbal and written communication skills and the ability to explain technical concepts to non-technical stakeholders.
• Working collaboratively with cross-functional teams, including product managers, engineers, and sales teams.
• A self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so.

What we offer

• Help shape AI's future alongside brilliant minds from Notion, Dropbox, Slack, Databricks, Google, McKinsey, and BCG.
• Competitive salary complemented with a transparent and highly competitive options program.
• Swift professional growth in an evolving environment, supported by a culture of continuous feedback and mentorship from senior leaders.
• Work with talented teammates across 5+ countries, and collaborate with customers globally.
• Regular team gatherings and events (recently in Italy and South Africa).