EMEA Product Support Engineer | API & Integrations

Ashby; Sweden; Hybrid; SEK 523,617 - 1,134,503; Full time

Benefits offered by this job

Competitive salary and equity

Unlimited PTO

Education budget

Top-notch health insurance

Job summary

Ashby is seeking a Support Engineer to provide excellent technical support to customers in Europe. You'll diagnose and resolve technical issues and collaborate with the engineering team to improve products. The ideal candidate will possess strong technical understanding and excellent communication abilities.

This role offers a competitive salary, equity, and benefits like unlimited PTO and a generous home office budget.

Qualifications

• Strong technical understanding of software applications and Internet protocols.
• Excellent verbal and written communication skills.
• Passion for customer service.

Responsibilities

• Develop technical understanding of Ashby capabilities.
• Support integration issues and bug reports.
• Collaborate with Engineering on product improvements.
• Create and maintain documentation of support processes.

Skills

Technical understanding of software applications

Troubleshooting skills

Excellent communication skills

Ability to adapt to a dynamic environment

Job description

Ashby is seeking a Support Engineer to provide excellent technical support to customers in Europe. You'll diagnose and resolve technical issues and collaborate with the engineering team to improve products. The ideal candidate will possess strong technical understanding and excellent communication abilities.

This role offers a competitive salary, equity, and benefits like unlimited PTO and a generous home office budget.