E-Commerce Specialist Canada

ARKET; Stockholms kommun; Hybrid; SEK 456,000 - 701,000; Full time

Benefits offered by this job

Staff discount

HIP program

Wellness benefit 4,000 SEK/year

Job summary

ARKET is seeking an E-Commerce Specialist – Canada to drive online customer experience and performance, supporting market launches and ongoing operations for ARKET's Canadian market.

You will coordinate content, product data, campaigns and site operations, collaborate with cross-functional partners, and help optimize digital merchandising, newsletters and customer communication to enable international growth.

Qualifications

• Experience working with the Canadian market and understanding local customer expectations and market dynamics.
• Experience in E-Commerce, Digital Merchandising, Online Trading or Digital Marketing.
• Experience coordinating website content, campaigns or site operations in a digital commerce environment.
• Strong understanding of how content and product data drive customer experience and commercial performance.
• Experience supporting market launches, expansion projects or cross-market digital operations is valued.
• Ability to analyse performance and make data-informed decisions.
• Excellent written and verbal English communication.

Responsibilities

• Drive and coordinate e-commerce readiness for ARKET's Canadian market launch and support post-launch performance optimization.
• Manage and publish content across arket.com, ensuring accuracy, consistency and timely execution across markets.
• Support digital merchandising activities by optimizing search, product recommendation areas and product discoverability.
• Execute promotions and campaigns, including setup, quality assurance and performance follow-up.
• Manage shipping configurations and site operations, identifying opportunities to improve the customer experience and operational efficiency.
• Ensure products are enriched with accurate attributes and legal information to support successful launches and market compliance.
• Act as a superuser for relevant e-commerce systems, driving best practices and supporting process improvements.
• Create and execute newsletters in collaboration with CRM and other stakeholders to support customer engagement and commercial objectives.

Skills

Canada market

E-Commerce

Digital merchandising

Content coordination

Campaign management

Site operations

Data analysis

English proficiency

Job description

As an E-Commerce Specialist – Canada, you will play a key role in driving ARKET's online customer experience and commercial performance. You will play a key role in supporting market launch activities and ongoing e-commerce operations while contributing to ARKET's wider European e-commerce business. Working cross-functionally, you will manage content, product information, campaigns and site operations to ensure a seamless customer journey and support ARKET's continued international growth.

WHAT YOU'LL DO

• Drive and coordinate e-commerce readiness for ARKET's Canadian market launch and support post-launch performance optimization.
• Manage and publish content across arket.com, ensuring accuracy, consistency and timely execution across markets.
• Support digital merchandising activities by optimizing search, product recommendation areas and product discoverability.
• Execute promotions and campaigns, including setup, quality assurance and performance follow-up.
• Manage shipping configurations and site operations, identifying opportunities to improve the customer experience and operational efficiency.
• Ensure products are enriched with accurate attributes and legal information to support successful launches and market compliance.
• Act as a superuser for relevant e-commerce systems, driving best practices and supporting process improvements.
• Create and execute newsletters in collaboration with CRM and other stakeholders to support customer engagement and commercial objectives.

WHO YOU'LL WORK WITH

You will be part of ARKET's Digital CX team and collaborate closely with colleagues across E-Commerce, CRM, Marketing, Customer Experience, Tech and Operations. You will work with stakeholders across multiple markets and functions to ensure successful launches, campaigns and customer experiences.

QUALIFICATION

• Experience working with the Canadian market, including an understanding of local customer expectations, commercial requirements and market dynamics.
• Experience working within E-Commerce, Digital Merchandising, Online Trading or Digital Marketing.
• Experience coordinating website content, campaigns or site operations in a digital commerce environment.
• Strong understanding of digital commerce and how content, product data and site operations drive customer experience and commercial performance.
• Experience supporting market launches, expansion projects or cross-market digital operations is highly valued.
• Ability to analyse performance, identify opportunities and make data-informed decisions.
• Experience troubleshooting digital commerce issues and coordinating solutions across stakeholders.
• Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Excellent communication skills in English, both written and verbal.
• Experience working with CRM, newsletters or customer communication channels is considered an advantage.
• Genuine interest in digital commerce, retail and customer experience.

Behaviours based on our values

Delivery & Execution: Ability to produce high-quality, accurate work, prioritise effectively and meet deadlines. You should also be able to demonstrate resilience under pressure.

Problem Solving & Judgment: Ability to analyse issues logically, use data and evidence to guide decisions and anticipate and address issues before they arise.

Communication: Able to communicate clearly in writing and verbally. You should be able to explain complex topics simply and keep stakeholders informed and updated.

Collaboration: Ability to work constructively with colleagues, share knowledge and support teammates. You should also be open-minded and accept feedback professionally.

Adaptable & Curious: You should be able to adjust to changing priorities, learn new tools and processes quickly and show curiosity and self-development.

ADDITIONAL INFORMATION

This is a full-time temporary position based at our Head Office in Stockholm, Sweden.

We value collaboration and believe that great ideas thrive when we work closely together. Therefore, this role is primarily office-based, with four days per week at the office to foster teamwork and engagement. One day per week, you'll have the flexibility to work remotely.

Please note this position is offered on a local Swedish contract. Therefore, you should have the legal right to work in Sweden before applying. Other candidates are welcome to register their interest, and we will keep you in mind for future opportunities.

WHO WE ARE

ARKET is a modern-day market for everyday life, bringing together clothing, design, food and ideas. With a modern Nordic perspective, shaped by closeness to nature, functionality and a clear sense of seasonality, our ambition is to inspire a simpler, more beautiful way of living. Available to a broad audience worldwide, we offer contemporary products that are made and selected with care, designed to be used, lived with and returned to over time.

WHY YOU'LL LOVE WORKING HERE

We offer all our employees attractive benefits with broad development opportunities. All our employees receive a staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program (HIP).

In addition to this, Arket-based colleagues also receive:

• 30 days holiday
• A collective agreement which includes pension and life insurance
• Wellness benefit 4,000 SEK/year

JOIN US

Our uniqueness comes from a combination of many things: our inclusive and collaborative culture, our strong values and opportunities for growth. But most of all, it's our people who make us who we are.

We are committed to a recruitment process that is fair, equitable and based on competency. We therefore kindly ask you not to attach a cover letter in your application.