Department Manager

ARKET; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Staff discount across H&M Group brands

HIP incentive program

Job summary

ARKET is seeking a Department Manager to lead a fashion retail team and elevate customer experiences on the shop floor. You will guide styling, product knowledge, and store presentation while driving results and brand standards.

You will coach Sales Advisors, oversee operations, and participate in recruitment and onboarding. The role includes stepping in as Store Manager when needed, with a focus on service excellence and personal growth.

Qualifications

• Experience in retail, preferably fashion, with knowledge of store standards.
• Ability to engage customers and lead by example to deliver great service.
• Interest in products and enthusiasm to share it with customers.
• Open to feedback and committed to personal and professional growth.
• Clear, confident, empathetic communication with customers and team.

Responsibilities

• Deliver high levels of customer service with expert styling advice and store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate Sales Advisors to achieve service and presentation standards.
• Support recruitment, onboarding, and training for new team members.
• Identify future talent and contribute to development plans for progression.
• Oversee daily store operations ensuring efficiency and brand standards.
• Act as a brand ambassador delivering the best possible customer experience.
• Step into Store Manager duties when required to maintain leadership and performance.

Skills

Store operations

Customer service

Team leadership

Communication

Adaptability

Scheduling hours

Job description

Jobbeskrivning

As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting a tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience


• Analyse sales data and collaborate with the Store Manager to maximise department performance


• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards


• Support recruitment efforts and ensure effective onboarding and training for new team members


• Identify and nurture future talent, contributing to development plans that support team progression


• Oversee daily store operations, ensuring efficiency and alignment with brand standards


• Act as a brand ambassador, consistently delivering the best possible experience for every customer


• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Kvalifikationer

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment


• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.


• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.


• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.


• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.


• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.


• Comfortable working varied hours, including evenings, weekends, and holidays.

Preferable but not mandatory

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.


• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Ytterligare information

• full-time position with a contract of 38,25 hours a week.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

• Long Service Award


• Collective agreement


• Wellness Allowance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

Company Description

ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.