Dutch-Speaking Part-Time Customer Support (20h)

Assessio Psychometrics AB; Stockholms kommun; Hybrid; SEK 200,000 - 262,000; Part time

Job summary

Assessio Psychometrics AB invites applications for a part-time Customer Support Specialist (Dutch-speaking) based in Stockholm or Amsterdam. You will join the Global Support team, handling Dutch and English inquiries, guiding users through our SaaS platforms, and ensuring a high-quality customer experience.

The role offers training and collaboration with a dynamic international team. You're a proactive, service-minded individual with strong communication skills, able to work Thursdays and

Qualifications

• Fluent in Dutch and English, both written and spoken.
• Available to work Thursdays and Fridays between 13:00 and 17:30.
• Able to commit to 20 hours per week.
• Strong communication and problem-solving skills.
• Organized, reliable, and comfortable working independently.
• You might be studying psychology, HR, business, or another relevant field.

Responsibilities

• Provide professional and friendly customer support via email and phone.
• Respond to customer inquiries in Dutch and English.
• Troubleshoot issues and guide customers through our digital platforms and assessment tools.
• Manage and follow up on support tickets to ensure timely resolutions.
• Collaborate with internal teams to resolve customer questions.
• Assist customers with questions related to assessment results and platform functionality.
• Handle administrative tasks related to customer support.
• Contribute to improving support processes and the overall customer experience.

Skills

Dutch language

English language

Communication skills

Problem solving

Organizational skills

Independent working

Customer service

Education

Ongoing studies in psychology or HR or business

Tools

HubSpot

Job description

Assessio Psychometrics AB invites applications for a part-time Customer Support Specialist (Dutch-speaking) based in Stockholm or Amsterdam. You will join the Global Support team, handling Dutch and English inquiries, guiding users through our SaaS platforms, and ensuring a high-quality customer experience.

The role offers training and collaboration with a dynamic international team. You're a proactive, service-minded individual with strong communication skills, able to work Thursdays and