Disputes Counsel: FinTech Litigation & Customer Complaints

Revolut; Suecia; Presencial; SEK 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Revolut in Sweden is seeking a Legal Disputes Counsel to handle customer complaints on external dispute resolution platforms and during early stages of litigation, providing day-to-day legal advice as a business partner.

You'll run internal fact-finding, represent Revolut before dispute forums, support EEA branches, and help identify improvements to prevent issues, while maintaining a focus on fair treatment of customers.

Formación

• Master's degree in law (LLM) or equivalent in Sweden.
• Completed clerkship at a Swedish district court or equivalent legal qualification.
• Experience managing/responding to complaints in a financial services environment and/or managing disputes.
• Fluency in English and Swedish with exceptional communication and writing skills.

Responsabilidades

• Running internal fact-finding investigations.
• Handling external dispute resolution complaints in accordance with local laws and regulations.
• Representing Revolut before external dispute resolution forums.
• Working on early-stage or less complex litigation, such as pre-action letters, responses to claims, and case reviews.
• Assisting Legal Counsels within our EEA branches with ad hoc work and advice.
• Identifying, analysing, and resolving issues, and helping to implement improvements that make an impact.
• Analysing case outcomes to identify weak points and remediating them.
• Actively contributing to a culture where the fair treatment of customers is a priority.
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end.
• Collaborating closely with other departments during case investigations

Conocimientos

Legal experience in financial services

Bilingual English Swedish

Analytical mindset

Stakeholder management

Clerkship at Swedish district court

Educación

Master's degree in law (LLM) or equivalent in Sweden

Swedish clerkship completed

Descripción del empleo

Revolut in Sweden is seeking a Legal Disputes Counsel to handle customer complaints on external dispute resolution platforms and during early stages of litigation, providing day-to-day legal advice as a business partner.

You'll run internal fact-finding, represent Revolut before dispute forums, support EEA branches, and help identify improvements to prevent issues, while maintaining a focus on fair treatment of customers.