Desktop Support Engineer

Tata Consultancy Services; Malmö kommun; On-site; SEK 167,000 - 257,000; Full time

Job summary

Tata Consultancy Services (TCS) invites applications for a hands-on Innovation & AI Internship within our Nordic Innovation team. You will gain real exposure to AI-driven innovation, ecosystem activities, research, and the daily operations of our Stockholm PACE Studio.

The role emphasizes practical IT support, client interaction, and technical problem solving. We seek a candidate with a Bachelor’s degree in IT or CS and proven experience as a technical support engineer, ready to contribute to

Qualifications

• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Excellent written and verbal communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Active Directory Password reset.

Responsibilities

• Installation, assessment, and testing of desktop software application.
• Win 10/11 Operating & Mac OS Support.
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on-site or via remote-access systems.

Skills

Interpersonal skills

Written and verbal communication

Critical thinking

Troubleshoot hardware & software

Education

Bachelor’s degree in information technology or computer science

Tools

Windows OS troubleshooting

SCCM deployments

M365 (Teams, Outlook) configurations

Job description

Building greater futures through innovation and collective knowledge

Tata Consultancy Services (TCS) is a global IT services, consulting and business solutions company partnering with many of the world’s largest organizations. With 600,000 experts worldwide and 18,000+ consultants supporting Nordic clients, we drive digital transformation, innovation and purpose-led impact across industries.

In Sweden we work with more than 50 companies who are leaders in their own space. With them we have long term and trustful relationships. TCS in Sweden and Nordics has been ranked as a Top Employer for 12 consecutive years that reflects the organization’s commitment to an inclusive, empowered and entrepreneurial work culture.

We now welcome applications for a hands‑on Innovation & AI Internship within our Nordic Innovation team. This role gives you real exposure to AI-driven innovation, ecosystem activities, research, and the daily operations of our Stockholm PACE Studio.

Your Role & Qualifications

Responsibilities:

• Installation, assessment, and testing of desktop software application
• Win 10/ 11 Operating & Mac OS Support
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on‑site or via remote‑access systems.
• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Active Directory Password re-set

Required Skills:

• Proven experience in troubleshooting Windows OS, Hardware support and SCCM deployments.
• Understanding of M365 services, Teams, Outlook configurations.

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