Desktop Support Engineer | AI & IT Innovation

Tata Consultancy Services; Malmö kommun; On-site; Full time

Job description

Building greater futures through innovation and collective knowledge

Tata Consultancy Services (TCS) is a global IT services, consulting and business solutions company partnering with many of the world’s largest organizations. With 600,000 experts worldwide and 18,000+ consultants supporting Nordic clients, we drive digital transformation, innovation and purpose-led impact across industries.

In Sweden we work with more than 50 companies who are leaders in their own space. With them we have long term and trustful relationships. TCS in Sweden and Nordics has been ranked as a Top Employer for 12 consecutive years that reflects the organization’s commitment to an inclusive, empowered and entrepreneurial work culture.

We now welcome applications for a hands‑on Innovation & AI Internship within our Nordic Innovation team. This role gives you real exposure to AI-driven innovation, ecosystem activities, research, and the daily operations of our Stockholm PACE Studio.

Your Role & Qualifications

Responsibilities:

• Installation, assessment, and testing of desktop software application
• Win 10/ 11 Operating & Mac OS Support
• Responding to client IT support requests.
• Meeting with clients to diagnose software, networking, or hardware issues.
• Providing technical support on‑site or via remote‑access systems.
• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of web services, API, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critically.
• Active Directory Password re-set

Required Skills:

• Proven experience in troubleshooting Windows OS, Hardware support and SCCM deployments.
• Understanding of M365 services, Teams, Outlook configurations.

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