Deputy General Manager

Unibail-Rodamco-Westfield; Stockholms kommun; On-site; SEK 900,000 - 1,250,000; Full time

Benefits offered by this job

Bonus schemes

Pension plans

Health and wellbeing support

Learning and development programmes

Internal mobility and international机会

Holiday allowances

Job summary

Unibail-Rodamco-Westfield is seeking a Deputy General Manager for Westfield Mall of Scandinavia in Stockholm on a 12-month fixed-term maternity cover contract. You will collaborate with the General Manager and teams to strengthen commercial performance, elevate customer experience and ensure operational excellence.

You will lead cross-functional projects, manage budgets, and drive strategic priorities, including sustainability and community impact, while developing a high-performing Centre

Qualifications

• Proven track record in operational management and project leadership.
• Ability to connect commercial, operational, customer and stakeholder sides.
• Strong financial planning and forecasting capabilities.

Responsibilities

• Support the General Manager in leading the centre and translating plans into delivery.
• Lead asset enhancement and continuous improvement initiatives.
• Identify commercial opportunities and help create new revenue streams.
• Collaborate on budgets, forecasts and service-charge management.
• Shape the Customer Content Strategy using data to improve decisions.
• Build relationships with retailers, partners and community stakeholders.
• Co‑leading BP2030 priorities including energy targets and sustainability initiatives.
• Support and develop Centre Management teams and culture.
• Maintain health and safety, crisis-management and compliance, including Deputy Crisis Director.

Skills

Operational management

Project leadership

Financial capability

Stakeholder management

Data-driven decision making

Team leadership

Health & safety

English communication

Excel and PowerPoint

Tools

Excel

PowerPoint

Job description

Want to lead one of the Nordics’ most iconic destinations?

We’re looking for a Deputy General Manager to join the Centre Management team at Westfield Mall of Scandinavia, on a 12 month Fixed term contract, maternity cover.

This is a high-impact leadership opportunity to help shape the next phase of growth for one of the Nordic region’s leading retai12-month fixed-terml and lifestyle destinations. You’ll work closely with the General Manager and teams across the business to strengthen commercial performance, elevate customer experience and ensure operational excellence. You’ll be close to the action, building relationships with retailers, partners and the local community, while leading projects and priorities that make a visible difference across the destination.

If you combine strategic thinking with hands‑on delivery and enjoy bringing people together around ambitious goals, we’d love to hear from you.

Why this role matters

Westfield Mall of Scandinavia is a flagship destination within the Westfield portfolio, bringing together retail, dining, entertainment and leisure in one of Stockholm’s most dynamic growth areas. As customer expectations continue to evolve, this role will help protect and strengthen the centre’s market‑leading position. Working alongside the General Manager, you’ll turn strategy into action across commercial growth, operational performance, customer experience, sustainability and community impact.

What you’ll be getting involved in

No two days will look exactly the same, but you’ll spend your time:

• Supporting the General Manager in leading the centre, translating its business plan and five‑year priorities into clear, high‑quality delivery.
• Leading asset enhancement projects and continuous improvement initiatives that strengthen the centre’s competitive position and customer experience.
• Identifying commercial opportunities, developing business cases and helping create new revenue streams, partnerships, concepts and activation spaces.
• Working with Finance, Investment Management and Operations Management on budgets, forecasts and effective service‑charge management.
• Shaping the Customer Content Strategy and using customer, operational and commercial data to improve decisions, engagement, footfall and performance.
• Building trusted relationships with retailers, internal teams, commercial partners, community leaders, institutions and local government representatives.
• Co‑leading BP2030 priorities, including energy and carbon targets, Better Places Certification, mobility, welcome and community resilience initiatives.
• Supporting and developing Centre Management teams, creating a positive, accountable and high‑performing culture.
• Maintaining strong operational, health and safety, crisis‑management and compliance standards, including acting as Deputy Crisis Director when required.

What we’re looking for

We’re not looking for someone who ticks every single box. What matters most is that you bring the right experience, judgement and energy to make a real contribution.

You’ll enjoy this role if you:

• Have strong operational management and project leadership experience in a fast‑paced, customer‑led environment, ideally within retail, property, asset management or hospitality.
• Can connect the commercial, operational, customer and stakeholder sides of a complex asset and turn strategy into practical delivery.
• Bring solid financial capability across budgeting, forecasting, business planning and business‑case development.
• Build trust quickly, influence confidently and bring different stakeholders together around shared objectives.
• Use data, insight and commercial judgement to spot opportunities and make sound recommendations.
• Enjoy leading teams, setting clear expectations and supporting others to perform at their best.
• Bring a strong understanding of health and safety, compliance and contract management.
• Communicate clearly and professionally in English and are confident using Microsoft Excel and PowerPoint.

It would be great if you also bring:

• Experience in leasing, sales or marketing.
• Knowledge of real estate investment principles.
• Experience contributing to sustainability, net‑zero or community impact programmes.

Who are we?

At Unibail‑Rodamco‑Westfield, we create and operate some of the most recognised retail, lifestyle and mixed‑use destinations across Europe and the United States.

Our purpose is Reinvent Being Together, creating places where people come together to shop, work, socialise, discover and experience something memorable.

In Northern Europe, our portfolio spans the UK, Netherlands, Denmark and Sweden. Behind our destinations are talented teams who care deeply about creating great experiences, supporting local communities and shaping the future of urban places.

Why work with us?

We want people to build careers here, not just do jobs.

At URW, you’ll have access to learning, development and growth opportunities that help you build your skills, confidence and career. Through technical training, leadership development, internal mobility and international exposure, we encourage people to keep learning and growing.

The kind of people who thrive here

Our values shape how we work together every day:

• Passion: You care about what you do and bring energy to your work.
• Act as One: You collaborate, share knowledge and support others.
• Curiosity: You ask questions, challenge the status quo and look for better ways forward.
• Excellence with Impact: You focus on doing great work that makes a real difference.

A place to belong

We’re proud to be an equal opportunities employer and welcome applications from people with different backgrounds, perspectives and experiences.

We evaluate applications fairly and without discrimination based on disability, age, gender, origin, religion, sexual orientation or any other legally protected characteristic. If you need any adjustments during the recruitment process, please let us know so we can support you.

As part of our commitment to maintaining a safe and trustworthy working environment, we carry out relevant pre‑employment checks before someone joins us. These may include identity verification, employment history and criminal record screening, in line with applicable laws and regulations.

Benefits

Alongside a competitive salary, we offer a range of benefits designed to support wellbeing, development and work‑life balance. Benefits vary by location and may include:

• Bonus schemes and pension plans
• Health and wellbeing support
• Learning and development programmes
• Internal mobility and international career opportunities
• Holiday allowances and local wellbeing benefits
• Want to know more about what it’s like working at URW? Visit our careers site: Life at URW