Danish speaking Customer Service Representative for SAS!

Concentrix Sweden AB; Helsingborgs kommun; On-site; SEK 267,840 - 323,640; Full time

Benefits offered by this job

7 weeks of training

25 paid vacation days per year

Internal career programs

Job summary

Concentrix in Helsingborg, Sweden, is hiring a Travel Agent for SAS's private customers. You will assist via phone and chat with flight reservations, payments, refunds, and online services, and provide schedule information and special requirements.

Expect a 40‑hour work week, with a 7‑week training program and growth opportunities. You must be fluent in Danish (C1) and English (B2), be at least 18, and have good computer skills and 6 months of customer contact experience.

Qualifications

• Danish fluency (C1) and English (B2).
• 6 months of customer contact experience.
• Must be at least 18 years old.
• Good computer skills.

Responsibilities

• Provide world-class support via phone and chat to SAS private customers.
• Handle inquiries about flight reservations, payments, refunds, and online services.
• Provide information about flight schedules, destinations, and special requirements.
• Plan and propose solutions for cancellations, delays, or schedule changes.

Skills

Active listening

Proactive

Positive attitude

Clear communication

Independent work

Stress tolerance

Tools

Computer skills

Job description

Concentrix is a global company specializing in technology and services, supporting the brands of the future in more than 70 countries. With some of the world's largest and most well-known brands in our client portfolio, there is a high chance that you have already interacted with one of our 440,000 Concentrix employees. Our game-changers deliver world-class customer service for our clients' customers, helping businesses grow and build strong relationships.

If you want to be inspired and grow in your career, we encourage you to apply for the role of Travel Agent for our brand-new client SAS and become part of our global network of employees. You will be part of the team creating outstanding customer service experiences for SAS' private customers. In this role, you will work from our office in Helsingborg, Sweden.

About the Role

Your daily work will involve providing world-class support via phone and chat to SAS' Danish private customers. This may include inquiries regarding flight reservations, payments, refunds, and online services, to mention just a few. You will also be responsible for providing information about flight schedules, available destinations, and special requirements (wheelchair passengers, traveling with pets, etc.). In addition, you will be an expert in planning and proposing smart solutions for customers in difficult situations such as canceled flights, delays, or schedule changes.

To Thrive in This Role

We are looking for someone who is an excellent listener, proactive, and always strives to create an outstanding customer experience. You are naturally positive and energetic and balance professionalism with personality and engagement. You are good at expressing and explaining yourself both verbally and in writing. You enjoy working independently and are flexible when it comes to changes in your work. Stress tolerance is an important quality to succeed in this role.

You speak and write Danish fluently (C1) and English (B2).

You can work within the opening hours Monday-Friday 07:00-19:15 and weekends 09:00-18:15.

You can work from our office in Helsingborg.

You are at least 18 years old.

You have good computer skills.

6 months of customer contact experience.

What We Offer

We will ensure you have the best opportunities to succeed in this role by offering a 7-week training program combining practical training and hands-on experience. You will work with modern equipment and support staff who will help you develop into an excellent customer representative. In addition, you will receive regular feedback to support your development. At Concentrix, there is always a career path for those who want it‑nearly 80% of our team leaders have been promoted internally.

• A total of 7 weeks of training.
• The opportunity to start something completely new together with dedicated colleagues.
• 25 paid vacation days per year as well as other benefits.
• Internal career programs.

Job Details

• Start date: 07/09/2026
• Employment type: Full-time with a 6-month probation period
• Working hours: Monday-Friday 07:00-19:15 and weekends 09:00-18:15 (your shifts will be scheduled within these hours, 40 hours/week)
• Location: Concentrix office in Helsingborg, Rönnowsgatan 8c