Customer Support – Part-Time

Bruce Studios; Stockholms kommun; Hybrid; SEK 207,000 - 289,000; Full time

Benefits offered by this job

Bruce Black membership

Job summary

Bruce Studios is seeking a committed support team member in Sweden to help members train, recover, and feel good. This hourly role focuses on weekdays with daytime and evening shifts, offering long‑term collaboration and flexibility to combine with studies or other work.

You’ll provide first‑line support for members in Sweden, Norway, and Denmark, advise on membership options, and handle questions with helpful, solution‑oriented responses while reporting bugs.

Qualifications

• Customer service mindset and a quick learner.
• Ability to handle multiple conversations and systems.
• Comfortable with calculations.
• Fluent in English and at least one Scandinavian language.
• Citizen of Sweden.

Responsibilities

• Provide first-line support for members in Sweden, Norway and Denmark.
• Advise members on membership options.
• Handle incoming questions and issues efficiently by offering helpful, solution-oriented responses.
• Identify and report bugs or other issues in the app.
• Support the team with various administrative tasks.

Job description

Bruce Studios is on a mission to redefine how people train, recover, and feel good – every day. To help us keep growing and supporting our amazing community, we’re now looking for a committed and reliable team member to join our support team.This is an hourly-based role focused on weekdays, with shifts available during both daytime and evening hours. We’re looking for someone interested in a long-term collaboration who can combine the role with other work, studies, or personal projects. While the role offers flexibility, we’d love for you to work from our office 2–3 days a week.

What You’ll Do

• Provide first-line support for our members in Sweden, Norway, and Denmark
• Advise members on our different membership options
• Handle incoming questions and issues efficiently by offering helpful, solution-oriented responses
• Identify and report bugs or other issues in the app
• Support the team with various administrative tasks

What We Want You To Bring

First things first – your background matters less than your mindset. If the points below describe you, we’d love to hear from you:

• A quick learner who can handle multiple systems and conversations at once
• Thrives in a fast-paced environment and enjoys taking ownership
• Flexible, service-minded, and genuinely enjoys helping others
• A natural problem solver
• Comfortable doing calculations
• Fluent in English and at least one Scandinavian language (Swedish, Norwegian, or Danish) – bonus if you speak two
• Citizen of Sweden

What we offer you

• A flexible and fun work opportunity
• A welcoming company culture and supportive team
• A Bruce Black membership (yes, you get to work out too!)