Bilingual (Norwegian-English) Customer Support

Strikingly, Inc.; Västerås kommun; On-site; SEK 292,968 - 488,281; Full time

Benefits offered by this job

Convenience of working from home

Fun and collaborative international work environment

Opportunities for career advancement

Training and growth opportunities

Paid leave with tenure

Job summary

Strikingly, Inc. is seeking full-time bilingual Norwegian customer support agents, also known as Happiness Officers, to provide exceptional service via email and live-chat. This remote position allows you to work from anywhere while helping users create stunning websites.

The ideal candidates are passionate about customer satisfaction with native proficiency in Norwegian and robust English communication skills. Strikingly offers a dynamic, supportive work culture and opportunities for career advancement.

Qualifications

• Native level proficiency in Norwegian and strong English communication skills.
• Experience in customer support in a fast-paced environment.
• Ability to prioritize tasks and work independently.

Responsibilities

• Support users in creating and publishing websites.
• Assist with e-commerce and form solutions.
• Handle translation tasks and product testing.

Skills

Customer support experience

Problem-solving skills

Communication in Norwegian and English

Analytical skills

Job description

• Full-time

Company Description

Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

Job Description

We are looking for full-time bilingual Norwegian customer support agents or Happiness Officers who will provide professional and friendly service through our email and live-chat channels.

This is a permanent remote, so you can work from anywhere!

Roles:

• support and understand our users' demands
• assist our users in creating and publishing their websites, setting up their own URL, fixing the errors, or checking for bugs
• make our users' page look great
• e-commerce and form solutions
• translation tasks and product testing

Qualifications

We're looking for someone who:

• loves making customers happy!
• has great Norwegian (native level) and English communication skills, both written and oral
• has customer support experience in a fast-paced environment
• knows how to deal with difficult customers/clients
• has good analytical and problem-solving skills
• has good accurate records keeping
• is a good team player
• is able to prioritize and multitask
• can work with minimal supervision
• can work during holidays and the weekends
• can work remotely and full-time (at least 40 hours per week; GMT+8 time zone); with own laptop/computer and a stable internet connection

Knowledge of Domains, SEO, and Analytics is a plus!

Additional Information

What we offer:

• Convenience in working from home
• Fun and collaborative international working environment
• Opportunities for career advancement
• Training and growth opportunities
• Paid leave with tenure of one(1) year and above

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply

Job Location