Customer Support Agent - Dutch/English Speaking

Teamtailor; Stockholms kommun; Hybrid; SEK 360,000 - 480,000; Full time

Benefits offered by this job

25 days vacation

Work-life balance

Skills development

Team social events

MacBook and iPhone starter kit

Job summary

Teamtailor in Stockholm is seeking a Dutch- and English-speaking Customer Support Agent to join our growing team. You’ll handle live chat, email, and occasional phone inquiries, troubleshoot with our tech team, and help customers get the most from our SaaS platform.

We value proactive, friendly service and clear communication. We’re a fast-growing SaaS company with a strong focus on customer experience, and this role is based in our Stockholm HQ with remote work opportunities after 6 months.

Qualifications

• Fluent in Dutch and English, written and spoken.
• Solid experience in customer support, SaaS is a plus.
• Analytical thinker who enjoys learning and solving problems.
• Natural problem-solver comfortable with technology.

Responsibilities

• Provide friendly, fast support via live chat (Intercom), email, and phone when needed.
• Troubleshoot technical issues and work with the tech team to resolve complex cases.
• Gather and share customer feedback with the product team.
• Identify, verify, and report bugs and keep customers updated.
• Create helpful self-service content (FAQs, guides, etc.).
• Build strong relationships by being proactive and genuinely helpful.

Skills

Customer support

Dutch language

English language

Problem solving

Tech savviness

Job description

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide.

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

Are you passionate about technology and problem-solving? Join our fast-growing SaaS company and help ensure our customers and internal teams have a seamless technology experience.

Right now, we’re growing our Customer Support team and looking for a dutch-speaking Support Agent based in our Stockholm HQ.

About the Role!

As a member of our Customer Support team, you’ll be the voice of Teamtailor, helping users and making sure they have a great experience every time they reach out. We're proud of our fast response times (average 2 minutes) and a 98% customer satisfaction score.

Your mission? Deliver exceptional support, solve real problems, and make sure our customers leave every interaction with a smile.

Responsibilities!

• Provide friendly, fast support via live chat (Intercom), email, and occasionally by phone
• Troubleshoot technical issues and collaborate closely with our tech team to solve complex cases
• Gather and share customer feedback with our product team
• Identify, verify, and report bugs - and keep customers in the loop
• Create helpful self-service content (FAQs, guides, etc.)
• Build strong relationships by being proactive and genuinely helpful

What We’re Looking For!

• You’re fluent in Dutch and English, written and spoken
• You bring solid experience in customer support (bonus if it’s in SaaS)
• You think analytically and enjoy learning new things
• You’re a natural problem-solver who feels at home with tech
• You take pride in delivering excellent service and making things easier for others

What You’ll Get!

• 25 days of paid vacation
• A healthy work-life balance
• Opportunities to grow your skills and learn new ones
• A supportive, friendly team + fun social events
• Your own starter kit - MacBook, iPhone & Teamtailor swag!

Let’s team up to build a customer experience that stands out around the world. We can't wait to meet you!

This is role based in our Stockholm Office with remote work opportunites after 6 months.

We welcome applications from people with diverse backgrounds and experiences and are committed to building an inclusive workplace where everyone can thrive.