Technical Customer Success Manager

Inriver; Malmö kommun; On-site; SEK 502,200 - 725,400; Full time

Job summary

Inriver, a global leader in Product Information Management (PIM), seeks a Technical Customer Success Manager to support enterprise customers in Malmö. You will combine customer success expertise with technical knowledge of PIM, integrations, and solution design to drive adoption and ROI across the customer journey.

You will collaborate with Account Management, Solution Architects, Product, and Professional Services to guide onboarding, adoption, and growth, while addressing complex business and

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.
• 3–5+ years of experience in Customer Success or similar SaaS roles.
• Strong understanding of SaaS platforms and PIM solutions.
• Experience working with complex customer environments and cross-functional teams.
• Knowledge of APIs, integrations, data flows, and modern software architecture.
• Strong analytical and consultative skills.
• Customer-centric mindset with ability to translate objectives into value.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and presentation skills, fluent in English and Swedish.

Responsibilities

• Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
• Serve as a strategic and technical advisor, translating business and technical requirements into scalable recommendations.
• Support customers in optimizing workflows, integrations, and platform capabilities.
• Lead onboarding activities post-implementation and ensure successful ramp-up.
• Conduct business reviews and health checks to align platform usage with objectives.
• Develop and execute success plans delivering measurable ROI.
• Identify risks and implement strategies to reduce churn.
• Partner with Account Management to support renewals and expansions.
• Represent the voice of the customer to internal teams regarding product adoption and challenges.
• Facilitate workshops, discovery sessions, demos, and strategic discussions when needed.

Skills

Customer-centric mindset

Analytical thinking

Communication skills

English and Swedish fluency

Education

Bachelor's degree in Business/CS/IS/IT

Tools

APIs

Integrations

Data flows

PIM

SaaS architectures

Job description

At Inriver, we help brands deliver better product experiences — wherever their customers are. From the first product detail to the final purchase decision, we make product information work smarter.

We are now looking for a Technical Customer Success Manager to join our team in Malmo!

As a Technical Customer Success Manager, you will help enterprise customers maximize the value of the Inriver platform throughout their customer journey. Acting as a trusted advisor, you will combine customer success expertise with technical knowledge of digital commerce, PIM, integrations, and solution design to drive adoption, optimize solutions, and support long-term customer success.

Working closely with Account Management, Solution Architects, Product, and Professional Services teams, you will guide customers through onboarding, adoption, business reviews, and growth opportunities while helping them address complex business and technical challenges.

Responsibilities

• Manage a portfolio of strategic enterprise customers, driving adoption, retention, and expansion.
• Serve as a strategic and technical advisor, understanding customers’ business goals, processes, and technology ecosystems, and translate business and technical requirements into scalable solution recommendations.
• Support customers in optimizing workflows, integrations, product data models, and platform capabilities.
• Lead onboarding activities post‑implementation and ensure successful customer ramp‑up.
• Conduct business reviews, solution reviews, and health checks to align platform usage with customer objectives.
• Develop and execute success plans that drive measurable business outcomes and ROI.
• Identify risks proactively and implement strategies to improve customer health and reduce churn.
• Partner with Account Management to support renewals, expansion opportunities, and account planning.
• Represent the voice of the customer internally, providing insights on product adoption, technical challenges, and improvement opportunities.
• Facilitate customer workshops, discovery sessions, demos, and strategic discussions when technical expertise is required.

Qualifications

• Bachelor’s degree in Business, Computer Science, Information Systems, IT, or a related field.
• 3–5+ years of experience in Customer Success, Solution Consulting, Solution Architecture, Sales Engineering, or a similar customer‑facing SaaS role.
• Strong understanding of SaaS platforms, enterprise software, digital commerce ecosystems, and Product Information Management (PIM) solutions.
• Experience working with complex customer environments, technical stakeholders, and cross‑functional teams.
• Knowledge of APIs, integrations, data flows, and modern software architecture concepts.
• Strong analytical, problem‑solving, and consultative skills.
• Customer‑centric mindset with the ability to understand business objectives and translate them into value‑driven outcomes.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and presentation skills, with fluent written and spoken English & Swedish.

Compensation & Benefits

The estimated pay range for this role is 45,000-65,000 SEK/month as base salary + Variable. Salary is determined individually based on experience, skills, and level of responsibility. We do not ask about previous salary during the recruitment process. No collective agreement applies to this role.

Ready to apply? We’d love to hear from you. If you’re curious but not 100% sure, we still encourage you to apply. We’re happy to explore the fit together!

Inriver is a global leader in Product Information Management (PIM), helping more than 1,600 brands create outstanding product experiences. Behind our success is a team of talented, collaborative, and passionate people who enjoy solving complex challenges and making an impact for customers around the world. Headquartered in Malmö, Sweden, we have colleagues across multiple locations globally, bringing together diverse perspectives, expertise, and experiences. For more information, visit www.inriver.com or follow us on LinkedIn.