Customer Success Manager

Cler; Stockholms kommun; On-site; SEK 700,000 - 990,000; Full time

Benefits offered by this job

Stockholm office

Early-stage startup impact

Flat hierarchy

Job summary

Cler in Stockholm, Sweden seeks its first customer success hire to build the function from scratch. You will ensure every customer obtains real, measurable value from Cler, and create processes to support a growing installed base.

The role focuses on onboarding, adoption, renewals and the development of playbooks and reporting, with expansion and advocacy to follow. You will coordinate with selected service partners for outcalls and field operations, owning everything that turns a working

Qualifications

• 5–10 years in customer success, technical account management, service delivery or customer operations.

Responsibilities

• Lead onboarding and handover for new customers
• Own renewals, retention and customer relationships, from site technicians to executives
• Run business reviews with key customers
• Coordinate service partners for outcalls and field operations
• Build playbooks, lifecycle processes and health scoring
• Work with Product and Engineering to automate reporting and spot problems before customers do
• Work with Sales on expansion, references and case studies
• Bring customer feedback into product decisions.

Skills

Customer success

Onboarding

Renewals

Data analysis

AI tools usage

English fluency

Swedish fluency

Tools

CRM systems

Analytics tools

Job description

You will be our first customer success hire, and you will build the function from scratch.

The job: make sure every customer gets real, measurable value from Cler, and build the processes that let a small team support a growing installed base.

Your first year is about the basics done well. Onboarding, adoption, renewals, and the playbooks and reporting behind them. Expansion and customer advocacy come after that.

Service outcalls and field operations are handled by selected partners, and you coordinate them. You own everything that turns a working installation into a happy customer.

What you will be doing

• Lead onboarding and handover for new customers
• Own renewals, retention and customer relationships, from site technicians to executives
• Run business reviews with key customers
• Coordinate our service partners for outcalls and field operations
• Build our playbooks, lifecycle processes and health scoring
• Work with Product and Engineering to automate reporting and spot problems before customers do
• Work with Sales on expansion, references and case studies
• Bring customer feedback into product decisions.

Who you are

5–10 years in customer success, technical account management, service delivery or customer operations.

• You like building things that don’t exist yet
• Comfortable with technical products and operational data. You use AI tools in your daily work and want to keep pushing what they can do
• Commercial mindset. You see retention and expansion as your numbers
• Background in HVAC, industrial equipment, IoT, SaaS or building technology is a plus
• Fluent in English and Swedish.

What We Offer

• Come in early stage in a high ambition startup. Small team and flat hierarchy - opportunity to directly impact company growth and strategy
• Centrally located offices in Stockholm
• Most importantly - Making a true impact for the world - contribute to cutting waste, reducing CO₂ emissions and increasing public health.

You need a valid Swedish work permit for this position.