Customer Success Manager

Syntrace; Stockholms kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Syntrace is hiring a Customer Success Manager in Stockholm to own post-sale relationships, guiding onboarding, adoption and renewals while ensuring customers gain real value from our knowledge platform. You will collaborate with the commercial and product teams and bring customer insights back into the product.

You will join a founding team with a senior, experienced group and work directly with customers who shape what we build next.

Qualifications

• Several years in customer success or account management, ideally with enterprise customers.
• Experience with financial institutions is a strong plus.
• Clear communication and the judgment to prioritize.

Responsibilities

• Own customer relationships after they sign: onboarding, adoption, renewals and ensuring customers derive real value from the product.
• Collaborate closely with commercial and product teams and feed customer feedback into the product roadmap.

Skills

Customer success

Account management

Enterprise customers

Communication

Job description

Syntrace builds conversational knowledge for institutional investors. We capture, organize and synthesize private conversations into source-backed knowledge a firm can build on.

We are now hiring a Customer Success Manager, based in Stockholm.

You will own our customer relationships after they sign: onboarding, adoption, renewals and making sure every firm gets real value from what we build. You will work closely with our commercial and product teams, and bring what customers tell us back into the product.

Our users trust us with the most sensitive conversations they have. That makes security part of the product, not a feature on top of it.

What you bring:

• Several years in customer success or account management, ideally with enterprise customers.
• Experience with financial institutions is a strong plus.
• Clear communication and the judgment to prioritize.

What you get:

• A founding role with real ownership.
• A senior team that has scaled companies before.
• Customers whose feedback decides what we build next.