Customer Service Coordinator

Randstad AB; Valbo; On-site; SEK 35,000 - 45,000; Full time

Job summary

Randstad AB is seeking Customer Service Coordinators to join Stora Enso in Skutskär, Gävleborgs län. In this pivotal role, you'll manage the entire order cycle while ensuring excellent communication between customers and internal teams.

The ideal candidate should possess a Bachelor's degree in a related field and be fluent in Swedish and English. This position offers a chance to work in a collaborative environment, drive process optimization, and contribute to a more sustainable future.

Qualifications

• Fluent in Swedish and English.
• Background in customer service, logistics, or supply chain planning.
• Performance-driven with a focus on continuous improvement.
• Structured and data-driven with a strong sense of ownership.

Responsibilities

• Manage the full order cycle with high precision.
• Ensure accurate shipping documents, customs filings, and invoicing.
• Act as a primary link between customers and internal stakeholders.
• Share customer insights and drive continuous improvements.
• Support colleagues in a collaborative work environment.

Skills

Communication skills

Customer relationship building

Problem-solving

Education

Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain, or equivalent

Job description

Be the Central Connector in our Global Supply Chain

Are you ready to help build a global customer service function from the ground up? We are seeking driven Customer Service Coordinators to join Stora Enso in Skutskär (just south of Gävle). As part of a new strategic initiative within Biomaterials, you will have the unique opportunity to deliver customer experience excellence. This is an unique opportunity for those looking to combine operational excellence with the chance to shape future global workflows.

Be part of a nature positive future

In this role, you are a central connector — the link between our customers and our internal teams. You’ll take ownership of the entire order cycle: from customer contact to delivery and invoicing, as well as key components of the broader customer experience.

You’ll work with colleagues across the globe, while being part of a supportive, collaborative local team where ideas are welcomed, teamwork is strong, and continuous improvement is part of daily life. It’s an environment that encourages your development, values your expertise, and gives you the space to grow — professionally and personally.

You will be based in our office in Skutskär, working in Biomaterials Supply Chain & Customer Service function and reporting to the Director of Customer Service. This role requires onsite presence in Skutskär.

Who are we looking for?

We are looking for someone who thrives in a fast‑paced environment, values structure and takes the lead in coordinating multiple parties. You are communicative, meticulous, and naturally skilled at building strong customer relationships. Ability to thrive in a multicultural environment/context.

You bring drive, commitment, and a positive attitude toward growth — and you genuinely enjoy working with others. As a true team player, you collaborate seamlessly across functions, support colleagues, and contribute to a culture where everyone achieve and succeeds together.

You have a background in customer service, logistics, or supply chain planning. As a professional, you are curious, solution‑oriented with a strong internal drive. You thrive in a fast‑paced, international environment and take full ownership of both results and safety. We also encourage a mindset focused on minimizing waste and optimizing value creation in all aspects of our operations.

What we offer

By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil‑based materials today can be made from a tree tomorrow.

With our values in Stora Enso, "Lead and Do what’s right", we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high.

Both Randstad and Stora Enso value the full spectrum of expertise in the labor market. We welcome all applicants and are committed to fostering diversity.

ansvarsområden

• End-to-End Order Management: Manage the full cycle from receipt to delivery with high precision
• Compliance & Documentation: Ensure accurate shipping documents, customs filings, and invoicing
• Proactive Communication: Act as a primary link between customers and internal stakeholders to resolve operational challenges
• Process Optimization: Share customer insights and drive continuous improvements to enhance global workflows
• Cross‑Functional Collaboration: Support colleagues and contribute to a positive, collaborative work environment

kvalifikationer

• Bachelor’s degree in Industrial Engineering, Logistics, Supply Chain, Economics, or equivalent experience
• Fluent in Swedish and English
• Background in customer service, logistics, or supply chain planning
• Performance‑driven with a focus on continuous improvement
• Structured and data‑driven with a strong sense of ownership