Customer Service Coordinator

Randstad AB; Gävle kommun; On-site; SEK 35,000 - 55,000; Full time

Benefits offered by this job

Commitment to diversity in the workplace

Focus on safety and well-being

Supportive team environment

Job summary

Randstad AB is looking for a Customer Service Coordinator to be the central connector in their Global Supply Chain in Skutskär. In this role, you will manage the entire order cycle while collaborating with global teams to enhance customer experience.

You will drive continuous improvements and optimize workflows, requiring strong customer relationships and meticulous attention to order management. Join us to contribute to a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow.

Qualifications

• Experience in customer service, logistics, or supply chain planning.
• Fluency in Swedish and English.
• Performance-driven with a focus on continuous improvement.

Responsibilities

• Manage the full order cycle from receipt to delivery.
• Ensure accurate shipping documents and customs filings.
• Act as the primary link between customers and internal teams.

Skills

Customer relationship building

Communication

Attention to detail

Multicultural adaptability

Education

Bachelor's degree in Industrial Engineering, Logistics, Supply Chain, or equivalent

Job description

Arbetsbeskrivning

Be the Central Connector in our Global Supply Chain. Are you ready to help build a global customer service function from the ground up? We are seeking driven Customer Service Coordinators to join Stora Enso in Skutskär (just south of Gävle). As part of a new strategic initiative within Biomaterials, you will have the unique opportunity to deliver customer experience excellence. This is an opportunity for those looking to combine operational excellence with the chance to shape future global workflows.

Be part of a nature positive future.

In this role you are a central connector - the link between our customers and our internal teams. You'll take ownership of the entire order cycle: from customer contact to delivery and invoicing, as well as key components of the broader customer experience.

You will work with colleagues across the globe while being part of a supportive, collaborative local team where ideas are welcomed, teamwork is strong, and continuous improvement is part of daily life. It is an environment that encourages your development, values your expertise, and gives you the space to grow - professionally and personally.

You will be based in our office in Skutskär, working in the Biomaterials Supply Chain & Customer Service function and reporting to the Director of Customer Service. This role requires onsite presence in Skutskär.

Who are we looking for?

We are looking for someone who thrives in a fast‑paced environment, values structure and takes the lead in coordinating multiple parties. You are communicative, meticulous, and naturally skilled at building strong customer relationships. Ability to thrive in a multicultural environment/context.

You bring drive, commitment, and a positive attitude toward growth - and you genuinely enjoy working with others. As a true team player, you collaborate seamlessly across functions, support colleagues, and contribute to a culture where everyone achieve and succeeds together.

You have a background in customer service, logistics, or supply chain planning. As a professional, you are curious, solution-oriented with a strong internal drive. You thrive in a fast-paced, international environment and take full ownership of both results and safety. We also encourage a mindset focused on minimizing waste and optimizing value creation in all aspects of our operations.

Ansvarsområden

• End-to-End Order Management: Manage the full cycle from receipt to delivery with high precision
• Compliance & Documentation: Ensure accurate shipping documents, customs filings, and invoicing
• Proactive Communication: Act as a primary link between customers and internal stakeholders to resolve operational challenges
• Process Optimization: Share customer insights and drive continuous improvements to enhance global workflows
• Cross-Functional Collaboration: Support colleagues and contribute to a positive, collaborative work environment

Kvalifikationer

• Bachelor's degree in Industrial Engineering, Logistics, Supply Chain, Economics, or equivalent experience
• Fluent in Swedish and English
• Background in customer service, logistics, or supply chain planning
• Performance-driven with a focus on continuous improvement
• Structured and data-driven with a strong sense of ownership

What we offer

By joining us, you will contribute towards a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. With our values in Stora Enso, "Lead and Do what's right", we expect high performance, speed and agility in every part of our organization. Safety and wellbeing are our top priority every day. We inspire you to lead your growth and to set the ambition high. Both Randstad and Stora Enso value the full spectrum of expertise in the labor market. We welcome all applicants and are committed to fostering diversity.

We believe diversity strengthens our competitiveness and contributes to better decision-making. Diverse working teams help us to explore different perspectives and challenge our way of thinking. We work actively to increase diversity in the workplace and welcome applicants from diverse backgrounds. Stora Enso is an equal opportunity employer and follows non-discriminatory practices.