Customer Quality Engineer - Batteries & OEM Support

CATL; Stockholms län; On-site; SEK 600,000 - 800,000; Full time

Job summary

CATL in Sweden seeks a Customer Quality Assurance engineer to be the main contact for customers on quality issues after SOP and B samples, ensuring rapid responses and correct transfer of customer requirements to CATL's quality teams.

You will work with internal teams to analyze field issues, coordinate return of rejects, support overseas customers, and travel as required to maintain strong relationships across the cell, module, pack and battery system levels.

Qualifications

• Bachelor’s or Master’s degree in a related technical field (Chemical Engineering, Mechanical Engineering, Electrical Engineering or equivalent)
• Two to three years quality engineer experience is preferre
• Well-known five tools of quality management and the application of quality tool
• Be familiar with the basic structure of battery products, manufacturing process and characteristics, with basic data analysis and risk assessment capabilitie
• With quality audit capabilities, understanding of IATF16949 and VDA 6.
• Can solve the quality issues independently, with proficiency in 8D methodolog
• Excellent English and Swedish communication skills (written and verbal)

Responsibilities

• Main contact for Customers in case of any Quality issues after Start Of Production (SOP) and B sample deliver
• Quick response to the quality issues at OEM‘s, like questions, rework and sorting activitie
• Build and maintain good relationship with Customer
• Transfer Customer Specific Requirements correctly to CATL quality core tea
• Work with internal project quality team to analyze quality issues happened on customer production site and in fiel
• Coordinate and arrange the return of rejected items from customers, work closely with customers for important quality issue
• Instruct customer to ensure proper assembly. Follow up the assembled status of our products to the counterparts, including cell, module, pack and battery system etc
• Manage and handle security incident
• Support the resolution of overseas key customer complaint
• Involves business trips due to business requirement

Skills

Quality management

8D methodology

Data analysis

Root cause analysis

Education

Bachelor’s or Master’s degree in a related technical field

Tools

IATF16949

VDA 6

Job description

CATL in Sweden seeks a Customer Quality Assurance engineer to be the main contact for customers on quality issues after SOP and B samples, ensuring rapid responses and correct transfer of customer requirements to CATL's quality teams.

You will work with internal teams to analyze field issues, coordinate return of rejects, support overseas customers, and travel as required to maintain strong relationships across the cell, module, pack and battery system levels.