Customer Onboarding Manager (m/f/d)

Rapid Data; Örebro kommun; Hybrid; SEK 550,000 - 750,000; Full time

Benefits offered by this job

Office in Örebro

Flexible remote work

Culture of learning & growth

Job summary

Rapid Data in Örebro is seeking a Customer Onboarding Manager to guide new customers from contract to active users across ERP, eShop, Donations, and print modules. You will own onboarding journeys, decide routes, run kickoff calls, train customers, and collaborate with Sales, Product, and Finance to ensure smooth handoffs and strong ARR.

You will lead multiple onboarding cases, explain technical steps in plain language, and maintain customer satisfaction with a proactive, solution-oriented

Qualifications

• Experience in customer onboarding, implementation, or customer success.
• B2B SaaS experience preferred.
• Ability to manage multiple onboarding cases in parallel.
• Ability to explain technical steps in plain language.
• Excellent communication skills in cross-functional settings.
• Nice to have: Jira and SFDC experience.
• Swedish and English fluent; Norwegian is a plus.

Responsibilities

• Own the onboarding journey for assigned customers from kickoff through go-live and follow-up.
• Assess each new customer's readiness and select the onboarding route (Fast Track or Full Service).
• Lead structured onboarding calls and configure the product with the customer.
• Drive time-to-go-live and ensure real activation.
• Flag and escalate blockers early through the defined escalation path.
• Keep CRM/Jira up to date and document onboarding status.
• Identify recurring friction points and propose improvements to templates and processes.
• Collaborate with Sales, Product, and Finance for smooth handoffs and ARR conversion.
• Train customers so they're confident and self-sufficient after go-live.

Skills

Onboarding / Customer Success

Multiple onboarding cases

Live product walkthroughs

Communication

Problem solving / proactive

CRM tools (SFDC)

Jira / project tools

Swedish & English language

Tools

Jira

Salesforce (SFDC)

Job description

Job Description

As a Customer Onboarding Manager at Rapid, you play a pivotal role in how our customers experience the start of their journey with us. Your mission is to take customers from signed contract to an active, thriving user of our products ERP, eShop, Donations, and print laying the foundation for long term customer satisfaction and loyalty.

Your tasks:

• Own the onboarding journey for assigned customers, from kickoff through go-live and follow-up
• Assess each new customer's readiness and complexity, and select the right onboarding route (Fast Track or Full Service)
• Lead structured onboarding calls and configure the product together with the customer.
• Drive time-to-go-live and ensure real activation, not just technical setup
• Flag and escalate blockers early through the defined escalation path, rather than letting cases sit in the backlog
• Keep CRM/Jira up to date and document onboarding status on an ongoing basis.
• Identify recurring friction points and propose improvements to templates, processes, and tooling
• Collaborate closely with Sales, Product, and Finance to ensure smooth handoffs and accurate ARR conversion
• Train customers so they're confident and self-sufficient after go-live, reducing downstream support load

Your skillset:

• Experience in customer onboarding, implementation, or customer success, ideally within B2B SaaS
• Comfortable owning multiple onboarding cases in parallel without losing structure or detai
• Confident running live product walkthroughs and explaining technical steps in plain language
• Strong communicator, both in customer meetings and in cross-functional internal settings
• Proactive and solution-oriented, raises blockers before they become problems
• Nice to have: experience with CRM tools (e.g. SFDC) and project tools like Jira
• Fluent in Swedish and English, plus professional Norwegian is a strong advantage given our Nordic customer base

What we offer:

• Office in Örebro with flexible options to work remotely
• A culture of continuous learning, ownership, and professional growth
• The opportunity to shape and scale an onboarding function that directly impacts customer experience and company growth

About Us

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.