Customer Experience & Support Specialist

PRIME Research Brazil; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Pension Plan

Group Insurances

Wellness allowance

ATK days

Gym Discount

Glasses

Employee Assistance Programme (EAP)

Cision Global Charitable GivingProgram

Headspace

Job summary

Cision is seeking a Customer Support Specialist in Sweden to deliver exceptional support via phone, email, and web. You will help customers with product questions, training, and platform usage, while collaborating with Sales, Onboarding, and Success teams to ensure satisfaction and reduce churn.

The role requires strong communication in Swedish and English, a customer-first mindset, and the ability to thrive in a fast-paced environment.

Qualifications

• Customer-focused with a passion for delivering exceptional support.
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• Ability to coordinate with internal and external partners to ensure world-class service.
• Experience in a customer-facing role and resilience in fast-paced environments.
• Excellent listening and written/verbal communication in Swedish and English.
• Willingness to learn new products and adapt to changing needs.
• Experience with Freshdesk or Salesforce is beneficial.

Responsibilities

• Answer customer support requests via phone, email, or web promptly.
• Learn and use support tools to log and resolve requests.
• Resolve platform problems by identifying root causes and providing solutions.
• Assist users with tasks such as reports and data lists.
• Collaborate with Customer Success and Onboarding teams to ensure service excellence.
• Address questions about new products or services.
• Support cross-functional collaboration with Sales, Finance, and other teams.
• Contribute to reducing customer churn through excellent service.
• Perform other duties as required.

Skills

Customer focus

Communication skills

Swedish & English

Problem solving

Team player

Freshdesk

Salesforce

MS Office

Education

Undergraduate degree preferred

Tools

MS Office

Job description

Cision is seeking a Customer Support Specialist in Sweden to deliver exceptional support via phone, email, and web. You will help customers with product questions, training, and platform usage, while collaborating with Sales, Onboarding, and Success teams to ensure satisfaction and reduce churn.

The role requires strong communication in Swedish and English, a customer-first mindset, and the ability to thrive in a fast-paced environment.