Customer Experience Specialist (CES) – Rare Disease – Sweden & Norway

Sanofi; Stockholms kommun; On-site; SEK 800,000 - 1,000,000; Full time

Job summary

Sanofi Group in Sweden and Norway seeks a Customer Experience Specialist (CES) to drive the commercial success of Rare Disease treatments across multiple indications. You will engage HCPs, support launches, and optimize customer journeys in collaboration with cross-functional teams.

The role requires field-based activity with travel across Sweden and Norway, fluent Swedish, Norwegian and English, and a strong track record in pharmaceutical sales.

Qualifications

• Background in pharmaceutical sales with +5 years experience.
• Experience in hematology/immunology or internal medicine is a plus.
• Fluent English; fluent Swedish and Norwegian required.

Responsibilities

• Engage healthcare professionals and key customers with compelling brand messaging and plans.
• Develop and monitor account plans to maximize territory impact across indications.
• Collaborate with cross-functional teams to support access, reimbursement and patient outcomes.
• Ensure compliant execution of policies and continuous improvement in field activities.

Skills

Pharmaceutical sales

Swedish language

Norwegian language

English language

Job description

Job title: Customer Experience Specialist (CES) – Rare Disease – Sweden & Norway

Location: Sweden
Job Type: Full time, externally focused

Area of Coverage: Field-based role covering Sweden and Norway

Travel Requirements: Travel expected to visit and engage with HCPs/KOLs across Sweden and Norway as well as attending scientific events/congresses relevant to the disease areas. Travel also required for internal in country or North Europe meetings.

About the job

In Sanofi North Europe, we want to improve people's lives and transform the practice of medicine by making sure our treatments reach the patients in the markets we serve. As a team, we focus on both our transformation and our people to succeed in the current external environment.

Why join now?

This is an exciting time to join our Specialty Care – Rare (Blood) Diseases franchise. You will play a central role in bringing new treatments to healthcare professionals and patients, working on high-impact launches and helping shape the trajectory of our growing Rare Disease portfolio and future pipeline.

Customer Experience Specialist (CES) for the Rare (Blood) Diseases franchise for Sweden and Norway, you will drive the commercial success of our rare disease treatments in your geography. You will be accountable for execution in the field across multiple indications in connection mainly to Systemic Mastocytosis and Immune Thrombocytopenia, as well as maintaining our market in legacy products and preparing the ground for upcoming pipeline launches.

Reporting line: You will report to the Commercial Lead Rare Diseases North Europe

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main responsibilities:

Customer Engagement & Relationship Management

• Establish and maintain high-quality relationships with healthcare professionals (Hematologists, Allergists/Immunologists, Oncologists, internal medicine specialists, ...) by delivering compelling brand messaging, executing sales and marketing plans, and achieving or exceeding sales targets and KPIs across the range of indications in question


• Build and nurture strong, long-term partnerships with KOLs and key customers across the different treatment communities to identify customer needs and remove barriers to prescription


• Work proactively with HCPs and budget holders to address access challenges and optimize patient outcomes at the account and regional level across all relevant indications

Strategic Account Planning & Execution

• Analyze accounts and develop tailored account plans for key customers, prioritizing time and effort across multiple products and their multiple indications to maximize territory impact


• Implement and regularly monitor individual customer journeys by leveraging cross-functional collaboration with Customer Engagement Leads, Medical Advisors, Patient Care Managers, and other functional team members


• Stay informed on national and regional market access processes affecting relevant products across all indications and work closely with the local market access teams to support reimbursement and access activities

Brand Team Collaboration & Insights

• Collaborate with relevant brand teams to provide bottom-up insights, share learnings from the field, and leverage global and North Europe materials, resources, campaigns, and omnichannel initiatives that drive customer engagement across all indications


• Contribute to the development and execution of local sales and marketing plans in partnership with cross-functional teams

Compliance & Continuous Improvement

• Adhere to all policies, standard operating procedures, and regulations from both Country and Sanofi perspectives to maintain the highest standards of compliance, ethics, and business integrity


• Continuously seek opportunities to improve, simplify, and prioritize activities within your area of influence with a laser focus on adding value for customers and patients

About You

Experience

• Background in pharmaceutical sales (+5 years), ideally with experience in hematology or a related therapeutic area; an existing network of customers within hematology, immunology, or internal medicine specialties is a plus

Soft Skills

• Strong communicator with networking skills


• Patient and customer centric mindset


• Team player, leveraging and interacting with all relevant internal teams/people across both brand organizations


• Self-reliant starter, able to prioritize effort and optimize the experience for physicians and HCPs across distinct disease areas to create the biggest possible impact


• Agile and adaptable, comfortable managing a multiple-product, multiple-disease-area portfolio


• Growth mindset

Technical Skills

• Relevant experience in pharmaceutical sales, within specialty care/rare disease portfolios is a plus


• Scientifically savvy and focused; able to master and switch between distinct disease and product areas. Understanding of therapeutic areas, products, and competitor landscape


• Clear understanding of omnichannel engagement


• Deep understanding of customers and accounts across hematology/immunology/internal medicine settings


• Digital savvy

Other

• Based in Sweden or Norway, fluent in Swedish, Norwegian and English

Why choose us?

• Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet


• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions


• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition


• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com.