Customer Experience Representative Customs - SKF Automotive Business

SKF Group; Västra Götalands län; On-site; SEK 560,000 - 720,000; Full time

Job summary

SKF Group is seeking a Customer Experience Representative for Customs within SKF Automotive, based in Gothenburg. The role combines customer service with customs duties for Sweden and Norway, supporting data governance, pricing, and master data management to ensure compliant and efficient operations.

The position offers growth as the team expands across CX, master data, export control, and pricing, with close collaboration to drive high-quality customer experiences and regulatory compliance.

Qualifications

• Academic background in Logistics, International Trade, Supply Chain, Economics, or equivalent experience.
• Several years of relevant experience in customs and/or trade compliance.
• Good knowledge of customs regulations, EU legislation, and Free Trade Agreements.
• Experience with access management and segregation of duties principles.
• Strong focus on identifying risks, gaps, and improvement opportunities.
• Fluent Swedish for local customs and English for international authorities and colleagues.

Responsibilities

• Manage price lists in SAP: load, maintain, and publish pricing records across EMEA.
• Create and maintain accurate material and customer master data.
• Oversee user access and segregation of duties to ensure proper controls.
• Uphold governance standards and data protection policies.
• Investigate security incidents and coordinate remediation with IT, Legal, and Compliance.
• Collaborate with CX and Sales to fulfill requests and support regulatory compliance.
• Coordinate with local customs officials to manage broker performance in Sweden and Norway.
• Maintain customs documentation and QA/QMS records with accuracy.
• Support Authorized Economic Operator (AEO) requirements and supplier declarations.

Skills

Fluent Swedish

Fluent English

Education

Logistics / International Trade / Economics degree

Job description

By creating bearings and solutions for everything from industrial applications to vehicles, SKF plays an essential role in our everyday lives. In Q4 2026, SKF intends to spin off its Automotive business and list it as a separate company under the name of SKF Vertevo. A company created to support the future of the automotive market, and to co-drive the future of mobility faster.

This role will be a part of that new company. Would you like to join us, and move people further?

Customer Experience Representative Customs - SKF Automotive Business

In this position, you’ll have the chance to focus on customer experience while also handling customs activities in Sweden and Norway, along with administrative and compliance duties.

As our Customer Experience Representative, around 60% of your role will focus on regular customer service responsibilities, while approximately 40% will involve customs work for Sweden and Norway. You will bring solid customer service skills, solid administrative and compliance experience, and practical experience from customs-related activities.

The role also offers broad opportunities to develop as the team evolves. Today, the team works across areas such as master data, export control, and pricing, and your responsibilities may grow and develop in line with future needs. If you are motivated by structure, compliance, continuous improvement, and delivering a high-quality customer experience, this could be the right opportunity for you.

Key Responsibilities

Customer Experience

• Manage price lists in SAP: Load, maintain, and publish customer and pricing records, ensuring accurate and consistent pricing availability across EMEA.
• Create, maintain, and secure material and customer master data in line with business needs.
• Manage user access and segregation of duties: Administer permissions and ensure appropriate access controls are in place.
• Enforce governance standards: Implement and uphold data governance frameworks, policies, controls, and standards.
• Investigate security incidents and data protection topics: Identify root causes, coordinate remediation actions, and collaborate with IT, Legal, and Compliance teams.
• Facilitate cross-functional collaboration: Work closely with CX and Sales to deliver timely, high-quality fulfillment of business requests and support regulatory compliance.

Customs Experience

• Work with local customs officials to build effective partnerships and coordinate audits of our third-party broker, who handles our customs declarations.
• Manage customs brokers: Oversee broker performance and ensure compliant customs handling in Sweden and Norway.
• Identify customs risks and opportunities: Review internal processes and external partnerships to improve compliance and improve ways of working.
• Maintain customs documentation: Keep Quality Management System (QMS) documents accurate, complete, and up to date.
• Manage customs security programmes: Implement and maintain Authorised Economic Operator (AEO) requirements.
• Issue supplier declarations: Prepare and provide Long-Term Supplier Declarations to customers, with a particular focus on Volvo.
• Maintain customs records: Archive customs declarations and supporting documents accurately and in line with applicable requirements.

We expect you to have

• Relevant academic background in Logistics, International Trade, Supply Chain, Economics, or equivalent experience.
• Several years of relevant experience in customs and/or trade compliance.
• Good knowledge of customs regulations, customs procedures, the Union Customs Code, relevant EU legislation, and Free Trade Agreements.
• Experience with access management and segregation of duties principles
• A focused approach to identifying risks, gaps, and improvement opportunities
• Interest in staying updated on governance, security, and compliance trends
• Effective structured and problem-solving skills, with close attention to detail and a structured way of working
• Strong collaboration and communication skills, with fluent Swedish for contact with Swedish Customs and English for international authorities and colleagues.

If you want to go further

This position will be located on our major SKF Automotive site in Gothenburg, Sweden.

You will report to Anna Freden, Manager, CX Back Office EMEA, who is located in Gothenburg, Sweden.

To learn more about SKF Automotive, please visit our webpage. SKF Automotive: Bearings & aftermarket solutions since 1907

Transparency and fairness matter to us

At SKF, we see diversity in our workforce as an asset that supports better business results. We are committed to having a fair and inclusive recruitment process where all hiring decisions are based on objective, job-related criteria, ensuring equal opportunities for all candidates.

To support a fair and transparent recruitment process, the process may include assessments, and before hiring, we may also carry out background checks and verify application information. We will discuss your salary expectations during the first interview, and our final offer will be based on an objective evaluation of your experience, skills, and potential, aligned with the scope of the role and our internal salary guidelines. Our recruitment process may differ from country to country and will always be in line with applicable country-specific laws and regulations.

Come as you are – just be yourself. #weareSKF