Customer Experience Representative Customs - SKF Automotive Business

SKF Vertevo; Göteborgs kommun; On-site; SEK 480,000 - 600,000; Full time

Job summary

SKF Vertevo in Gothenburg, Sweden is seeking a Customer Experience Representative to manage customer service and customs work for Sweden and Norway, with emphasis on data governance and compliance. The role integrates master data, price lists in SAP, and rigorous access controls to ensure accurate, timely fulfillment.

You will collaborate with CX and Sales, handle regulatory requirements, and continuously improve processes while aligning with the new SKF Vertevo structure and goals.

Qualifications

• Relevant academic background in Logistics, International Trade, Supply Chain, Economics or equivalent experience.
• Several years of relevant experience in customs and/or trade compliance.
• Good knowledge of customs regulations, procedures, UCC, EU legislation and FTAs.
• Experience with access management and segregation of duties.
• Focused on identifying risks, gaps, and improvement opportunities.
• Interest in governance, security, and compliance trends.
• Strong structured and problem-solving skills with attention to detail and in a structured way of working.
• Fluent Swedish for contact with Swedish Customs and English for international authorities and colleagues.

Responsibilities

• Manage price lists in SAP: load, maintain, and publish customer and pricing records across EMEA.
• Create, maintain, and secure material and customer master data.
• Manage user access and segregation of duties: administer permissions and access controls.
• Enforce governance standards: implement and uphold data governance frameworks and policies.
• Investigate security incidents and data protection topics; coordinate remediation with IT, Legal and Compliance.
• Collaborate with CX and Sales to fulfill requests and support regulatory compliance.

Skills

Customer service

Data governance

SAP

Access management

Customs procedures

Education

Relevant academic background in Logistics, International Trade, Supply Chain, Economics

Tools

SAP

Job description

Career Opportunities: Customer Experience Representative Customs - SKF Automotive Business (855)

Requisition ID855-Posted20/10/2026-Gothenburg - Von Utfallsgatan-Sweden- Job Category (1) -Professional-Permanent

By creating bearings and solutions for everything from industrial applications to vehicles, SKF plays anessentialrole in our everyday lives. In Q4 2026, SKF intends to spin off its Automotive business and list it as a separate company under the name of SKFVertevo. Acompany created to support the future of the automotive market, and to co-drive the future of mobility faster. This role will be a part of that new company. Would you like to join us, and move people further?

Customer Experience Representative Customs - SKF Automotive Business

In this position, you’ll have the chance to focus on customer experience while also handling customs activities in Sweden and Norway, along with administrative and compliance duties. As our Customer Experience Representative, around 60% of your role will focus on regular customer service responsibilities, while approximately 40% will involve customs work for Sweden and Norway. You will bring solid customer service skills, solid administrative and compliance experience, and practical experience from customs-related activities. The role also offers broad opportunities to develop as the team evolves. Today, the team works across areas such as master data, export control, and pricing, and your responsibilities may grow and develop in line with future needs. If you are motivated by structure, compliance, continuous improvement, and delivering a high-quality customer experience, this could be the right opportunity for you.

Key Responsibilities

Customer Experience

• Manage price lists in SAP: Load, maintain, and publish customer and pricing records, ensuring accurate and consistent pricing availability across EMEA.
• Create, maintain, and secure material and customer master data in line with business needs.
• Manage user access and segregation of duties: Administer permissions and ensure appropriate access controls are in place.
• Enforce governance standards: Implement and uphold data governance frameworks, policies, controls, and standards.
• Investigate security incidents and data protection topics: Identify root causes, coordinate remediation actions, and collaborate with IT, Legal, and Compliance teams.
• Facilitate cross-functional collaboration: Work closely with CX and Sales to deliver timely, high-quality fulfillment of business requests and support regulatory compliance.

Customs Experience

• Work with local customs officials to build effective partnerships and coordinate audits of our third-party broker, who handles our customs declarations.
• Manage customs brokers: Oversee broker performance and ensure compliant customs handling in Sweden and Norway.
• Identify customs risks and opportunities: Review internal processes and external partnerships to improve compliance and improve ways of working.
• Maintain customs documentation: Keep Quality Management System (QMS) documents accurate, complete, and up to date.
• Manage customs security programmes: Implement and maintain Authorised Economic Operator (AEO) requirements.
• Issue supplier declarations: Prepare and provide Long-Term Supplier Declarations to customers, with a particular focus on Volvo.
• Maintain customs records: Archive customs declarations and supporting documents accurately and in line with applicable requirements.

We expect you to have

• Relevant academic background in Logistics, International Trade, Supply Chain, Economics, or equivalent experience.
• Several years of relevant experience in customs and/or trade compliance.
• Good knowledge of customs regulations, customs procedures, the Union Customs Code, relevant EU legislation, and Free Trade Agreements.
• Experience with access management and segregation of duties principles
• A focused approach to identifying risks, gaps, and improvement opportunities
• Interest in staying updated on governance, security, and compliance trends
• Effective structured and problem-solving skills, with close attention to detail and a structured way of working
• Strong collaboration and communication skills, with fluent Swedish for contact with Swedish Customs and English for international authorities and colleagues.

If you want to go further

This position will be locatedon our major SKF Automotive site in Gothenburg, Sweden.

Youwill report to Anna Freden, Manager, CX Back Office EMEA, whois located inGothenburg, Sweden.

To learn more about SKF Automotive, please visit our webpage. SKF Automotive: Bearings & aftermarket solutions since 1907

Transparency and fairness matter to us

At SKF,we see diversity in our workforce as an asset that supports better business results.We are committed to having a fair and inclusive recruitment process where all hiring decisions are based on objective, job-related criteria, ensuring equal opportunities for all candidates.

To support a fair and transparent recruitment process, the process may include assessments, and before hiring, we may also carry out background checks and verify application information. We will discuss your salary expectations during the first interview, and our final offer will be based on an objective evaluation of your experience, skills, and potential, aligned with the scope of the role and our internal salary guidelines. Our recruitment process may differ from country to country and will always be in line with applicable country-specific laws and regulations.

Come as you are – just be yourself.