Customer Experience Center Manager - Autonomy & Growth

International Workplace Group plc; Jönköpings kommun; On-site; SEK 480,000 - 640,000; Full time

Job summary

International Workplace Group plc is seeking a Customer Services Manager to lead a centre with autonomy to drive performance and service quality. You’ll manage on-site operations, mentor a small team and ensure every customer interaction reflects our brand values.

Applicants should bring experience in a customer-centric environment, willingness to upsell, and a resilient, ownership-driven approach. The role emphasises tours for prospects and creating long-term customer relationships.

Qualifications

• Experience leading a small, close-knit team and delivering against targets.
• Background in running a flexible workspace centre or similar high-customer-focus site.
• Strong sales and commercial mindset with ownership and resilience.

Responsibilities

• Manage all aspects of the centre on site and ensure smooth operation.
• Rise to challenges, solve problems, and maintain high service quality.
• Give tours to prospective customers and upsell to existing customers.
• Create brand ambassadors by delivering world-class customer service.

Job description

International Workplace Group plc is seeking a Customer Services Manager to lead a centre with autonomy to drive performance and service quality. You’ll manage on-site operations, mentor a small team and ensure every customer interaction reflects our brand values.

Applicants should bring experience in a customer-centric environment, willingness to upsell, and a resilient, ownership-driven approach. The role emphasises tours for prospects and creating long-term customer relationships.