Commercial Operations Specialist

BioLamina AB; Sundbybergs kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

BioLamina AB in Sundbyberg/Stockholm, Sweden, is seeking a Commercial Operations Specialist to own HubSpot CRM, drive forecasts, and support sales administration. You’ll collaborate with Sales, Marketing, Customer Service, Finance and Operations to keep the commercial engine running smoothly.

You’ll turn data into actionable insights, develop dashboards, and manage quotes and order documentation. A structured, detail-oriented mind helps you succeed while scaling data-driven processes across the

Qualifications

• Bachelor’s degree in business administration, economics, engineering or IT.
• 2–4 years in sales support, sales operations, or similar.
• Hands-on experience with a CRM system, ideally as an admin or power user.

Responsibilities

• Own and develop the CRM (HubSpot), manage users, properties, pipelines and workflows.
• Run the sales forecast process and build dashboards on pipeline, sales performance and KPIs.
• Create and manage quotes, price lists, and order documentation; support customer meetings and campaigns.
• Be the first line of contact for customers and route complex questions to the right person.

Skills

CRM management

Cross-functional collaboration

Data analysis

Forecasting

Education

Bachelor’s degree in business administration or related field

Tools

HubSpot CRM

Job description

Help power the commercial engine behind the future of cell therapy

BioLamina | Sundbyberg/Stockholm, Sweden | Full-time

At BioLamina, our recombinant laminins (Biolaminin®) help scientists around the world grow cells the way nature intended. They support everything from drug discovery and disease modeling to the development of new cell therapies. As our business grows, we're looking for a Commercial Operations Specialist who wants to make sure our commercial team has the data, tools, and support it needs to succeed.

About the role

As Commercial Operations Specialist, you'll own our CRM, HubSpot, and be the go-to person for everything CRM, forecasting, and sales administration. You'll report to our Head of Commercial Strategy and Operations and work closely with Sales, Marketing, Customer Service, Finance, and Operations.

It's a role for someone who enjoys bringing structure, turning data into insight, and being the person colleagues rely on to keep things running smoothly.

What you'll do

Own and develop our CRM. You will be HubSpot's system owner, managing users, permissions, properties, pipelines and workflows. You'll keep data quality high through clear processes, regular clean-ups and user training, drive automation and continuous improvement, and evaluate new features and integrations. You'll also be the first point of contact for CRM questions across the company.

Turn data into decisions. You'll run the regular sales forecast process together with the sales team and build and maintain dashboards and reports on pipeline, sales performance, and KPIs. You'll analyze trends by customer, region, and product, turn what you find into clear recommendations, and prepare material for management and board reporting.

Support the sales team. You'll create and manage quotes, price lists, and order documentation. You'll support colleagues with customer information, contracts, and administration and help prepare customer meetings, campaigns, and sales initiatives.

Be a first line of contact for customers. You'll answer simpler questions about orders, deliveries, documentation, and products. Additionally, you will route more complex questions to the right person and log customer interactions in the CRM.

Who you are

• You have a bachelor's degree in business administration, economics, engineering, or IT, or a relevant vocational degree (YH), for example, in sales support, business control, or CRM/digital sales, combined with solid experience.
• You have 2–4 years of experience in sales support, sales operations, or a similar role.
• You have proven hands-on experience with a CRM system, ideally as an admin or power user.

It's a plus if you have:

• A life science background (e.g. biology or biotech), which makes customer conversations easier
• HubSpot certifications, such as Sales Hub Software or Reporting
• Courses in data analysis or BI, such as Power BI or advanced Excel

As a person, you're structured and detail-oriented, but you also see the bigger picture. You enjoy collaborating across functions, take ownership of your area, and get energy from finding smarter ways of working.

Why BioLamina?

You’ll join a growing, international life science company whose products help bring new treatments closer to patients. Our values – Respect, Excellence, Accountability, Collaboration and Heart – guide how we work together. You'll have real ownership, a central role in the commercial team, and the chance to shape how we use data and systems as we grow.