Client Service Representative - Italian Speaker

Corporation Service Company; Stockholms kommun; Hybrid; SEK 400,000 - 480,000; Full time

Benefits offered by this job

Professional training

Mentorship during onboarding

Flexible hybrid work schedule

Job summary

Corporation Service Company is looking for a Client Service Partner to provide exceptional support to global clients in a hybrid work environment. The role involves acting as the primary contact for clients using CSC's internet products while ensuring client satisfaction through effective communication and resolution of inquiries.

The ideal candidate should be fluent in English and Swedish and possess strong communication skills. Expectations include responding to client requests, maintaining relationships, and troubleshooting issues effectively. This full-time position offers a salary range of 400,000-480,000 SEK/year.

Qualifications

• Fluency in German or French would be a plus.
• Proven organizational skills.
• Ability to balance varying priorities.

Responsibilities

• Respond promptly to client inquiries via chat, telephone, and email.
• Build and maintain client relationships.
• Troubleshoot and resolve customer order requests.

Skills

Fluent in both English and Swedish

Experience in a customer-centric environment

Strong Microsoft Office skills

Effective written and verbal communication skills

Critical thinking and solution-oriented

Job description

Working Hours: Full Time, Monday to Friday

Hybrid, 3 days in the office

The salary range for this specific role will be 400,000-480,000 SEK/year.
The final salary will be determined based on relevant skills, experience, and role scope, in line with our objective and gender-neutral compensation framework.

We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. As a Client Service Partner, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.

If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

Some of the tasks you will be responsible for:

• Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients'global internetbrands.
• Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
• Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
• Escalation Management: Identify and elevate unresolved or complex issues to the appropriate teams, ensuring follow‑up and resolution in a timely manner.
• Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in‑depth understanding of our services, and to communicate industry changes and new product offerings.
• Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem‑solving, and troubleshooting as needed.
• Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world‑class Net Promoter Score (NPS) results.

What technical skills, experience, and qualifications do you need?

• Must be fluent in both English and Swedish. Fluency in German or French would be a plus
• Experience working in a customer‑centric environment, industry and/or role
• Effective written and verbal communication skills
• Ability to think critically and be solution oriented
• Strong Microsoft Office skills including MS Excel, Word, and Outlook
• Ability to learn, adapt to, and discuss new technology
• Tenacity and agility to balance varying priorities and inquiries from internal and external customers
• Ability to work independently, as well as on a team
• Proven organizational skills with the ability to prioritize work under pressure in a fast‑paced environment
• Previous experience of producing quality results with high attention to detail

Ability to be direct, open, and honest when communicating with clients and co‑workers

What You Can Expect from Us

• Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on‑the‑job training
• An on‑team mentor to provide additional day‑to‑day support during your onboarding
• Collaborative team environment
• Supportive leaders committed to your professional development and growth
• Complimentary access to Open Sesame, monthly job‑related recurrent training, and more
• Flexibility for our employees by offering a hybrid work schedule
• A clear vision, mission and values centered around our promise to provide world class service to our clients

Job Info

• Job Identification 15738
• Job Category Client Services
• Posting Date 06/17/2026, 09:19 AM
• Apply Before 08/31/2026, 12:00 AM
• Job Schedule Full time