Securities Services - Client Service Manager - Associate

Fairygodboss; Stockholms kommun; On-site; SEK 50,000 - 70,000; Full time

Job summary

Fairygodboss is looking for a Client Service Manager based in Stockholm. This role requires managing client relationships and ensuring service excellence across Securities Services products.

The ideal candidate has 3-4 years of experience in financial services, is fluent in Swedish, and has strong analytical and communication skills.

This is an office-based position with a focus on teamwork and client satisfaction.

Qualifications

• Demonstrated analytical skills and problem-solving abilities under time pressure.
• Proficient in presenting ideas clearly and simplifying complex issues.
• Ability to work independently while managing multiple priorities.

Responsibilities

• Manage monthly client governance processes and monitor service levels.
• Collaborate with internal teams to resolve client service issues.
• Identify efficiencies and enhance the operating model.

Skills

Client facing experience

Analytical skills

Fluency in Swedish

Team collaboration

Proficiency in Microsoft Excel

Education

3-4 years of financial services experience

Tools

Microsoft PowerPoint

Microsoft Word

Alteryx

Tableau

Job description

The Client Service Manager (CSM) will be based in our Stockholm office working as part of a team that services a broad range of clients globally, including industry-leading asset managers, asset owners and a wealth of diverse clients. The CSM will have assigned responsibilities for ensuring consistent levels of service across all of Securities Services products and services including custody, fund accounting, investment middle office to name a few. They will assist in the preparation, organization and delivery of monthly client service reviews and other client meetings, and will act as one of the main points of contact for clients in Sweden. The CSM will assist with the resolution of escalated issues, as well as contribute to the client agenda for growth and change. They will work closely with internal partners to ensure consistent service levels are maintained and advocate for the client's requirements.

The role will be office-based five days a week.

Job Responsibilities

• Manage monthly client governance processes including the measurement and monitoring of agreed service levels, key performance indicators and RAG ratings
• Work with internal colleagues to create and execute plans to resolve service issues
• Identify opportunities to improve efficiency and reduce risk by enhancing the operating model and influencing client behaviours
• Ensure accurate and timely fee billing as well as timely client payment for all products
• Work with internal colleagues to ensure the client's priorities, strategy and goals are communicated and the impact is understood and prepared for in Securities Services
• Resolve client queries and issues promptly and efficiently, collaborating cross-functionally with Sales, Operations, Onboarding, Product, and Technology teams

Required Qualifications, Capabilities, and Skills

• Product and Industry Experience: 3-4 years of relevant financial services experience, with a foundation knowledge of some or all of the main Securities Services products i.e. custody, fund accounting & administration
• Client Skills: Experience working in a client facing role and ability to prepare for and participate in client meetings. Confident and articulate in leading client meetings
• Communication and Language: Verbal and written communication skills showing the ability to present ideas clearly and succinctly as well as simplify complex issues to both client and internal recipients. Ability to ensure consistent attention to detail. Fluency in Swedish & English language is preferrable
• Teamwork: Enjoy contributing as part of a team to achieve common goals
• Problem Solving: Demonstrate analytical skills and evidence the resolution of issues, often under time pressure
• Planning and Organization: Capable of working independently, planning and organizing work, managing multiple priorities and deadlines
• Proactive Approach: Able to identify sub-optimal or high-risk processes; collaborate with clients and internal partners to improve the operating model
• Industry Knowledge and Awareness: Demonstrate an interest in global and local current affairs, financial services and the asset management industry
• Risk and Control Awareness: Demonstrate risk and control awareness
• Resilience: Able to thrive in a fast-paced environment and maintain a strong work ethic and a positive attitude under pressure
• Technical Proficiency: Proficient in Microsoft Excel, PowerPoint, and Word

Preferred qualifications, capabilities and skills

• Knowledge of the Swedish & Nordic regulatory environment for both Banks and Funds
• Knowledge of Alteryx and Tableau to streamline data analysis and create impactful visualizationsOther Nordic languages

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.