Client Manager (AVP), Global Network Banking - Stockholm

Citi; Stockholms kommun; On-site; SEK 900,000 - 1,500,000; Full time

Job summary

Citi in Sweden seeks an Associate Vice President, Client Manager to deliver best-in-class client experience across onboarding, service coordination, and credit management. You will manage multinational client relationships, ensuring regulatory compliance and efficient operations within the Swedish market and Nordic corridor.

Ideal candidates are highly organized with strong attention to detail, capable of handling complex processes and collaborating with internal partners to support cross-sell

Qualifications

• 5+ years experience in client management within financial services.
• Solid knowledge of KYC/AML regulatory requirements in Swedish/EU contexts.
• Strong understanding of transaction banking and operational processes.
• Experience building and maintaining multinational client relationships.

Responsibilities

• Own onboarding and implementation for assigned clients, ensuring smooth CRM requests and post-implementation follow-up.
• Coordinate credit management with Risk, Legal, and internal teams to ensure timely resolutions.
• Act as primary contact for client escalations and coordinate cross-functional support across Sweden and the Nordic market.
• Support origination and cross-sell activities with RAMs, PAMs, and Subsidiary Account Managers.

Skills

5+ years client management

KYC/AML regulatory requirements

Transaction banking knowledge

Regulatory compliance

Education

Bachelor's degree in Finance or related field

Master's degree or CFA (advantage)

Job description

About Global Network Banking

Citi's Global Network Banking (GNB) is a cornerstone of our international franchise, dedicated to serving the dynamic needs of multinational corporations as they expand and operate across the globe. Leveraging Citi's unparalleled network spanning over 90 countries, GNB provides a single, integrated platform for clients to manage their global banking needs. Our role is to deliver the full breadth of Citi's solutions — from cash management, trade finance and FX management to strategic advisory and credit — enabling our clients to navigate the complexities of international markets, optimize their treasury and supply chain operations, manage risks and achieve their global growth ambitions.

Job Summary

The Associate Vice President, Client Manager is a key client-facing banker within Citi's Global Network Banking team in Sweden. This role is focused on delivering a best-in-class client experience through seamless execution across onboarding and implementation, service coordination, and credit management. Acting as a central point of contact for clients and internal partners, the AVP Client Manager ensures operational efficiency, regulatory compliance, and effective relationship support across an assigned portfolio of multinational clients in the Swedish market. The ideal candidate is highly organized, detail-oriented, and experienced in managing complex operational processes while building strong and lasting client relationships within the Swedish and broader Nordic corporate banking environment.

Key Responsibilities

• Relationship & Origination Support
  • Maintain professional and responsive relationships with key client representatives across multinational corporations active in Sweden, ensuring consistent and high-quality engagement.
  • Develop a solid understanding of client business drivers and actively support Subsidiary Account Managers, Regional Account Managers (RAMs), and Parent Account Managers (PAMs) in origination and cross-sell activities.
  • Identify and originate lower-complexity business opportunities within the assigned portfolio, contributing to revenue growth and wallet deepening across the Swedish and Nordic corridor.
  • Actively contribute to business campaigns, including account planning, wallet sizing, and corridor or product-specific initiatives aligned with the Swedish and broader Nordic market context.
• Credit Management
  • Manage credit requests in close coordination with Risk, Legal, and relevant internal credit teams, ensuring accurate documentation and timely resolution.
  • Monitor credit lines on an ongoing basis and elevate exceptions promptly, maintaining a sound and well-governed credit portfolio in line with Swedish and EU regulatory expectations.
• Onboarding & Implementation
  • Own the end-to-end client onboarding experience for assigned clients — from initiating CRM requests through to post-implementation follow-up — ensuring a smooth and efficient transition.
  • Oversee client documentation standards and facilitate targeted client training programs to support effective product and platform adoption in line with Swedish market requirements.
• Service Coordination
  • Serve as the primary point of contact for managing and resolving client escalations, delivering timely and effective solutions that enhance client satisfaction.
  • Facilitate and optimize day-to-day operational flows, proactively tracking client feedback and identifying opportunities for process improvement within the Swedish operating environment.
• KYC Ownership
  • Act as the designated KYC (Know Your Customer) owner for an assigned portfolio of clients, ensuring full compliance with Swedish and EU AML/KYC regulatory requirements.
  • Take responsibility for the completion, maintenance, and accuracy of client profiles, ensuring all documentation meets internal standards and the stringent regulatory obligations applicable in Sweden and across the Nordic region.

Qualifications

• Experience: 5+ years of experience in client management or a closely related role within the financial services industry; experience within the Swedish or broader Nordic corporate banking environment is preferred.
• Technical Skills: Solid product knowledge across transaction banking and operational processes; working knowledge of KYC/AML regulatory requirements, including Swedish and EU-specific frameworks.
• Organizational Skills: Strong organizational and time-management capabilities with the ability to manage multiple concurrent priorities and diverse stakeholder groups effectively.
• Problem-Solving: Proven ability to resolve client issues, manage escalations efficiently, and drive continuous process improvements.
• Interpersonal Skills: Strong communication and interpersonal skills with a genuine commitment to delivering a high level of client service; ability to build and maintain strong, trust-based client relationships across a multinational portfolio.
• Attention to Detail: High level of accuracy and meticulous attention to detail in all aspects of work — essential for managing compliance-sensitive processes and client documentation.
• Languages: Fluency in Swedish and English (written and spoken) is required; additional Nordic language skills (Norwegian, Danish, Finnish) are advantageous.

Education

• Bachelor's degree in Finance, Business Administration, Economics, or a related field is required.
• A Master's degree or professional certification (e.g., CFA) is advantageous.

This Role is a “Controlled Function” Role as defined by the Central Bank of Ireland Reform Act 2010 and Principal Regulations 2011, and amending Regulations 2014, 2015.

Equal Opportunity and EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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