Bilingual Support Specialist (Norwegian & English)

Cross Border Talents; Stockholms kommun; On-site; SEK 226,000 - 302,000; Full time

Benefits offered by this job

Full relocation support

Flexible contract conditions

Fully paid training

Career development opportunities

Health insurance

50+ benefits and services

Job summary

Cross Border Talents, Sofia, Bulgaria, is seeking Norwegian- and English-speaking customer support professionals. You will be the friendly voice behind technology, handling phone, email, and chat interactions. The role emphasizes problem-solving, empathy, and clear communication in a fast-paced global team.

Extensive training, relocation support, and flexible contract options accompany a competitive compensation package and ongoing career development opportunities in a multinational environment.

Qualifications

• Must have fluent Norwegian and English communication skills.
• Customer-focused mindset with empathy and service orientation.
• Excellent interpersonal skills with ability to explain complex concepts simply.
• Strong active listening, troubleshooting, and quick thinking.
• Self-motivated, adaptable, and quick to learn new tools and processes.

Responsibilities

• Deliver professional and friendly support via phone, email, and chat.
• Diagnose issues and guide users to solutions within agreed timelines.
• Use CRM software and ticketing systems to manage inquiries accurately.
• Collaborate with teammates to share feedback and improve knowledge base.
• Stay updated on product changes and industry trends through training.

Skills

Fluent Norwegian

Fluent English

Job description

Cross Border Talents, Sofia, Bulgaria, is seeking Norwegian- and English-speaking customer support professionals. You will be the friendly voice behind technology, handling phone, email, and chat interactions. The role emphasizes problem-solving, empathy, and clear communication in a fast-paced global team.

Extensive training, relocation support, and flexible contract options accompany a competitive compensation package and ongoing career development opportunities in a multinational environment.